Shore Excursion Manager (Royal Caribbean International) Position Available In Miami-Dade, Florida
Tallo's Job Summary: The Shore Excursion Manager at Royal Caribbean International oversees the operational management of all Shore Excursion team members, ensuring exceptional service for guest satisfaction. Responsibilities include monitoring operations, managing finances, coaching staff, and collaborating with other departments to promote tours. This role requires strong leadership and organizational skills to deliver exceptional customer service.
Job Description
Job Description:
At Royal Caribbean International, we believe that greatvacations begin with great employees! As a leader in the cruiseindustry, Royal Caribbean International is continuously expandingand seeking dynamic, energetic, experienced professionals to joinour team. With our innovative fleet of twenty-one ships visitingfive continents, each offering adventurous ways to explore theglobe, this could be a great opportunity to let your career setsail. The Shore Excursion Manager is responsible for the operationalmanagement of all Shore Excursion team members. Shore ExcursionManager possess a keen understanding of the importance ofexceptional service to ensure complete guest and team satisfactionwhile providing strong leadership to all team members. He/shedemonstrates excellent training, leadership development andrecognition skills with all Shore Excursion Staff, and maintains astrong floor presence; ensuring team members deliver exceptionalcustomer service to guests through flawless and consistentexecution of their responsibilities.
Career snapshot:
- Monitors shore excursion operations and ratings for qualityassurance.
- Provides guest services with regard to tour sales, refunds,complaints, and general port and ship information.
- Manages the financial aspects of the assigned shore excursionprogram, including the successful identification of expensereduction through cost control.
- Coaches, manages staff to ensure that workstations, work areas,equipment and overall operations are working efficiently. Operatesand manages staff operations of computer systems.
- Collaborates with Hotel Director and Cruise Director to ensureshore excursion programming is receiving top billing within thefirst 48 hours of each voyage as well as establish a tactical planwith the Cruise Director to promote certain tours where salesopportunities lay.
