Shore Excursion Manager (Royal Caribbean International) Position Available In Miami-Dade, Florida

Job Description:

At Royal Caribbean International, we believe that greatvacations begin with great employees! As a leader in the cruiseindustry, Royal Caribbean International is continuously expandingand seeking dynamic, energetic, experienced professionals to joinour team. With our innovative fleet of twenty-one ships visitingfive continents, each offering adventurous ways to explore theglobe, this could be a great opportunity to let your career setsail. The Shore Excursion Manager is responsible for the operationalmanagement of all Shore Excursion team members. Shore ExcursionManager possess a keen understanding of the importance ofexceptional service to ensure complete guest and team satisfactionwhile providing strong leadership to all team members. He/shedemonstrates excellent training, leadership development andrecognition skills with all Shore Excursion Staff, and maintains astrong floor presence; ensuring team members deliver exceptionalcustomer service to guests through flawless and consistentexecution of their responsibilities.

Career snapshot:

• Monitors shore excursion operations and ratings for qualityassurance.
• Provides guest services with regard to tour sales, refunds,complaints, and general port and ship information.
• Manages the financial aspects of the assigned shore excursionprogram, including the successful identification of expensereduction through cost control.
• Coaches, manages staff to ensure that workstations, work areas,equipment and overall operations are working efficiently. Operatesand manages staff operations of computer systems.
• Collaborates with Hotel Director and Cruise Director to ensureshore excursion programming is receiving top billing within thefirst 48 hours of each voyage as well as establish a tactical planwith the Cruise Director to promote certain tours where salesopportunities lay.