Hospitality Team Leader Position Available In Knox, Tennessee

Hospitality Team Leader Block By Block – 3.5 Knoxville, TN Job Details Full-time $23 an hour 17 hours ago Benefits Paid jury duty Health savings account AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Flexible schedule Qualifications Hospitality Outdoor work Customer service English Mid-level Microsoft Office High school diploma or GED Driver’s License Supervising experience Computer skills 1 year Leadership Full Job Description “Your Community Needs You” – “Begin Your Journey as a Block By Block Hospitality Team Leader Today!” _______________________________________________________

Pay Rate:

$23.00/hourly

Preferred Experiences/Skillset:

Customer service + Hospitality 2+ Years in Service industry background Ability to ride a bicycle Ability to effectively generate reports

Required Experiences/Skillset:

Prior leadership/supervisory role (1+ year) Ability to complete walking patrols for

ENTIRETY

of shift outdoors

Required Licensure:

Drivers License (w/clean driving record)

Shift Specifics:

8 hour shifts between range of 7:00am to 11:30pm Weekend availability

REQUIRED

_______________________________________________________ The starting pay for this position is $23.00 per hour. So Why Block by Block At Block by Block, we employ friendly Ambassadors to make public spaces better, which includes making them friendlier, safer, and cleaner. With nearly 3,000 employees nationwide, Block by Block is large enough to provide lots of opportunities but small enough to have your work noticed. Our Mission Statement is as follows: “With pride, we make public spaces friendly and vibrant for the communities we serve.” Our rapid growth provides endless opportunities for your long-term career, not just your next job. 68% of our management team started in another job within our company, with a vast majority starting out as an Ambassador. But don’t just take it from us; here’s what our colleagues think from our Fall 2024 Employee Satisfaction Survey. o 95.2% are happy that they selected Block by Block to work with o 91.2% of employees would recommend Block by Block to a friend or family member looking for a job o 91.9% of employees believe their direct supervisor is approachable and supportive o 97.6% of employees are proud of the work they do to make their communities better (safer, cleaner, friendlier)

ESSENTIAL FUNCTIONS

Responsible for managing shift duties of the clean and safe ambassadors while ensuring compliance with all Block by Block standards, best practices, procedures, and policies. Being fair and holding the team responsible to complete projects and remain productive. Responsible for communicating and leading daily shift briefings while assigning duties and zones, reviewing events, weather, and safety updates to Ambassadors. Providing excellent customer service in the BID and towards the team of Ambassadors. Provide guidance and direction for the on-street and in the field operations.

Reporting:

Must be able to provide written reports of broken infrastructure, graffiti on private property, and provide a basic daily report of accomplishments and tasks completed. Must be able to provide direction and counsel to team members and report concerns to the Operations Manager.

Professionalism:

Must maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, procedures, and overall Block by Block standards of expected professionalism. Clean, neat, and buttoned up.

Physical Abilities:

Must have the physical capacity to traverse continuously during an eight-hour shift, with normal breaks (two fifteen-minute, and one thirty-minute meal break). Must be able to work outdoors in all conditions with provided inclement weather gear.

Communication:

Must be able to speak, read, and write the English language in order to create basic reports.

Computer Skills:

Must be proficient in computer usage and in Microsoft Office products. Block by Block is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Ready to Make a Difference? If you’re a proactive, community-driven individual and like working in a team environment, apply today for this fantastic role to help become part of our thriving public space! Block by Block is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. We are proud to offer the following benefits:

Insurance:

Medical with available FSA and/or HSA, Dental, Vision, Short-Term and Long-Term Disability, Life, and Accidental Death and Dismemberment, Critical Illness, and Accident.

Paid time off:

Vacation, Sick Time and/or PTO (Only where required by local requirements and contract agreements), Paid Leave (only where required by law), Holidays (only where required by contract agreement), Floating Holidays (only where required by contract agreement), Birthday Pay (eligible after one year of service at most locations unless otherwise stated in CBA), Jury Duty (only where required by law).

Other:

401

K Retirement Savings Plan Job Type:

Full-time Pay:

$23.00 per hour Expected hours: 40 per week

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Paid time off Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Night shift Weekends as needed People with a criminal record are encouraged to apply Application Question(s): Are you able to ride and operate a bicycle? Please respond ‘Yes’ or ‘No’. I have read the job posting and I am applying for this job knowing the work schedule, pay rate and essential job duties? Please respond ‘Yes’ or ‘No’. This is an outdoor position that requires traversing up to 5-8 miles and standing for long periods of time during your daily work shift. Are you able to successfully perform these essential job functions? Please respond ‘Yes’ or ‘No’. This position requires friendly/positive interaction with the public throughout your daily work shift. You may encounter individuals who may have mental health issues, unpleasant behavior or are unhoused. Are you comfortable interacting with these types of individuals? Please respond ‘Yes’ or ‘No’. This position is an outdoor position that requires working outside regardless of weather condition. You will be provided work uniforms, free of charge, that are appropriate for all weather conditions/seasons. Are you willing to work in any weather condition (rain, snow, cold and hot temperatures)? Please respond ‘Yes’ or ‘No’. Have you previously worked for Block By Block? Please respond ‘Yes’ or ‘No’.

Experience:

Leadership or Supervisory:

1 year (Required)

License/Certification:

Driver’s License (Required) Ability to

Commute:

Knoxville, TN 37902 (Required)

Work Location:

In person