Generator Services Supervisor Position Available In Polk, Florida

Generator Services Supervisor GenServe

LLC – 2.4

Lakeland, FL Job Details Full-time $75,000 – $85,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Referral program Qualifications Generator repair Service writing Automotive repair Microsoft Excel Management Field service Customer service 3 years Driver’s License Electrical systems Vehicle maintenance Automotive service Customer support Budgeting Phone etiquette Senior level Automotive diagnostics Leadership Financial acumen Communication skills Full Job Description Job Summary The Field Service Manager is responsible for the day-to-day operations and leadership of the field service team, ensuring the delivery of high-quality generator maintenance and emergency response services to customers 24/7/365. The primary goal of this role is to ensure that all customer power systems are well-maintained, ready for emergency response, and continuously performing at optimal levels. This includes leading a team of technicians, managing service coordination, fostering customer relationships, and ensuring adherence to safety, quality, and budgetary standards.

Skills Team Leadership:

Recruit, manage, and mentor technicians, ensuring effective training and performance.

Facility & Equipment:

Oversee the safe operation, maintenance, and security of vehicles, equipment, and site.

Service Coordination:

Schedule and manage maintenance and repairs to ensure timely completion and customer satisfaction.

Technical Support:

Provide troubleshooting assistance on-site and remotely.

Customer Relations:

Build strong client relationships with exceptional service, communication, and documentation.

Quality & Safety:

Uphold service quality standards and compliance with safety regulations.

Reporting:

Track and analyze service performance metrics, addressing underperformance.

Budget Management:

Support budgeting and cost controls to achieve financial and KPI targets.

Competencies Leadership:

Strong leadership abilities, with a focus on team development, motivation, and performance management.

Technical Knowledge:

In-depth understanding of generator systems and troubleshooting techniques.

Problem-Solving:

Ability to diagnose issues and develop effective solutions quickly.

Communication Skills:

Excellent written and verbal communication skills, particularly in customer-facing situations.

Customer-Centric:

Focus on delivering exceptional service and maintaining long-term client relationships.

Safety & Compliance:

Strong commitment to safety and regulatory compliance.

Financial Acumen:

Experience managing budgets, controlling costs, and optimizing financial performance.

Qualifications Experience :

At least 5 years of field service experience, including 2+ years in a leadership role.

Technical Knowledge :

Proficient in the maintenance and repair of generator systems or similar equipment.

Education :

A degree or certification in a relevant technical field (e.g., engineering, electrical systems) is preferred, but not mandatory.

Skills :

Proficient in scheduling software, service management platforms, and standard office tools (Excel, Word, etc.).

Certifications :

Relevant certifications in safety, technical fields, or field service management are a plus.

Other :

Must have a valid driver’s license and a clean driving record. Salary $75,000/annually Plus annual bonus

Job Type:

Full-time Pay:

$75,000.00 – $85,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to

Friday Experience:

Generator:

3 years (Required) Ability to

Commute:

Lakeland, FL 33811 (Required)

Work Location:

In person