Commercial Dock and Door Field Service Manager Position Available In Fulton, Georgia

Commercial Dock and Door Field Service Manager Top Notch Dock and Door Atlanta, GA Job Details Full-time $75,000 – $80,000 a year 9 hours ago Benefits Fuel card Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Forklift Certification Microsoft Word Microsoft Excel Microsoft Outlook

OSHA OSHA 10

Mid-level Microsoft Office OSHA 30 High school diploma or GED Driver’s License Supervising experience Organizational skills Trade school Power tools Welding Leadership 2 years Communication skills Mechanical knowledge Service technician experience Full Job Description The Field Service Manager serves as the front-line leader and technical expert for the technicians in the field, spending most of their time in the field to ensure safe, accurate, and high-quality delivery of services being provided. This hand-on role provides coaching and guidance to technicians, supports complex job execution, and oversees onsite job readiness, safety, and performance – including maintenance, installations, and service. This position is responsible for technical escalations, job site inspections, and ensuring technician training and truck inventory compliance. In close collaboration with sales, this role contributes to quoting accuracy, customer satisfaction, and warranty call management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential functions include but are not limited to the following:

• Technical escalation point
• Coach, support, and guide field service techs in the field.
• Complete site visits with techs/sales
• Kick off large scale jobs
• Work with sales team on quoting accuracy
• Working with techs onsite with complex jobs
• Work with techs inventory counts and stocking levels
• Onsite safety audits, truck inspections
• Ensure Techs are trained and are technically capable of completing work
• Ensure truck inventory accuracy (stocked with right parts/tools)
• 90% of the time in the field
• Site walks and pre job inspections
• Ensuring safety in the field
• Conduct regular performance evaluations and provide constructive feedback.
• Managing warranty Calls SKILLS Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.

) with the ability to quickly learn new software and tools. Strong leadership and team-building skills. Excellent organizational skills with the ability to manage multiple tasks, prioritize effectively, and meet deadlines. Ability to manage competing priorities in a fast-paced environment. Knowledge of inventory operations. Familiarity with safety standards and regulatory compliance. Strong attention to detail and a focus on accuracy. Leadership and mentoring capabilities with excellent communication and active listening skills. Strong technical knowledge of service operations and equipment. Comfortable working in varied environments and interacting directly with customers. Strong safety mindset and familiarity with OSHA standards. Familiarity with field service software (e.g., ServiceTitan) is a plus.

QUALIFICATIONS / REQUIREMENTS

Education:

High school diploma or equivalent. Technical or trade school education preferred. OSHA 10 or 30 certification a plus.

Experience:

REQUIRED

3+ years’ experience in the commercial dock and door industry. 2+ years’ experience in a leadership or supervisory role preferred. Proved experience leading teams in field operations and resolving complex technical issues. Authorization to work in the United States.

• A current and valid Driver’s License with a clean driving record is

REQUIRED.

DOT Certification:

Will be required upon hire.

• Ability to lift and move heavy items (up to 60 lbs unassisted) and operate warehouse equipment safely.
• Forklift certification will be required within 30 days of hire date.

PHYSICAL DEMANDS

To perform this job successfully, the employee is frequently required to:

• Remain in a stationary position, often standing or sitting for prolonged periods.
• Communicating with others to exchange information.
• Hearing
• Seeing
• Talking
• Moving about to accomplish tasks.
• Repeating motions that may include the wrists, hands and/or fingers.
• Eye / Hand / Foot Coordination
• Ability to walk job sites, climb ladders, lift 50+ pounds unassisted.
• Must be able to perform physical inspections.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Most of the time will be spent at various site locations, where there may be varying conditions, including exposure to outdoor environments where there may or may not be loud noises. Light office work where the environment will reflect a standard office environment and occasionally may be required to assist with light lifting or walking to different departments throughout the office. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Top Notch Dock and Door / Top Notch Garage Door is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship. Top Notch Dock & Door / Top Notch Garage Door is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job Type:

Full-time Pay:

$75,000.00 – $80,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Fuel card Health insurance Life insurance Paid time off Vision insurance

Compensation Package:

Bonus opportunities

Schedule:

8 hour shift Monday to

Friday Education:

High school or equivalent (Required)

Experience:

technical commercial dock and door: 3 years (Required) leadership / supervisory: 2 years (Required)

License/Certification:

Driver’s License (Required) OSHA 10 (Preferred) OSHA 30 (Preferred)

Work Location:

In person