Service Coordinator Position Available In Orleans, Louisiana

Service Coordinator

BCFS HHS

•3.5 New Orleans, LA Job Details Full-time 10 hours ago Qualifications Crisis intervention Computer literacy English Mid-level Bachelor’s degree Interviewing Social Work Full Job Description It’s a great feeling to work for a company that does so much good for others around the world!

Academic Req:

Required•Bachelor’s degree in the following areas: social work, psychology, criminal justice, sociology, or related field of study

Work Experience:

Required•Experience in child interviewing and crisis intervention required. Experience in anti•trafficking field strongly preferred.

Critical Action Items & Measurable Deliverables:

1. Accept and respond to all inbound contacts during assigned shifts, including regular on-call overnight shifts as assigned 2. Recruit, train, supervise, and retain volunteers and interns to support program 24/7 operability and on•going effective response to crisis calls 3. Manage on-site office operations, including administrative duties 4. Remain apprised of regional referral paths and ensure crisis team has full visibility of services 5. Participate in weekly supervision with assigned supervisor 6. Participate in workshops, seminars, education programs and other activities that promote professional growth and development 7. Ensures 24/7 inbound contact operability and immediate advocate dispatch for qualifying cases 8. Ensures the effective assessment of all calls, including phone-based trafficking screening when necessary 9. Ensures the successful identification of the appropriate intervention and referral path for all contacts 10. Successfully recruit, train, supervise, and retain volunteers and interns 11. Leads a team of interns and volunteers and ensures their performance meets programs expectations 12. Coordinates intern and volunteer hour tracking and ensures internship documentation and requirements are satisfactorily met 13. Work evenings and weekends when required or requested by supervisor, including regular overnight on-call shifts as assigned 14. Ensure all contacts are appropriately documented in the program’s databases 15. Manage program administrative responsibilities, including service plan tracking, expense reporting, supply/logistics monitoring, and mailing as needed 16. Implement

BCFS HHS

safety protocols in case of an emergency 17. Participate in scheduled meetings and team decisions and operations 18. Maintain confidentiality in all areas of the service population and program operations 19. Maintain

BCFS HHS

professional and ethical standards of conduct outlined in

BCFS HHS

employee handbook including demonstrating respect for agency staff, the service population, and community members and always complying with required dress code

Requirements:

1. Pass a pre-employment drug screen and random drug screens 2. Provide proof of work eligibility status upon request 3. Pass a pre-employment and biennial criminal background checks 4.

Demonstrate the ability to:

a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics b. Work in a fast-paced environment and always maintain emotional control and professional composure c. Maintain computer literacy required to meet the responsibilities of the position d. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team e. Actively support supervisees in professional development 5. Demonstrate a working knowledge of all Human Trafficking Interdiction policies and procedures. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. English (United States) If you like to work with people that believe they can make a difference in the world, this is the company for you! EEO Statement In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination. Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time. #LI-Other #LI-Associate #LI-Full-time