Site Manager Position Available In Middlesex, Massachusetts

The Royall House Association 15 Ge Street
Medford, MA 02155

Date Posted:

June 10, 2025

Region:

Eastern Massachusetts Category:

Facilities/Security/Grounds Type:

Part-Time

Site Manager Description:

This position provides management support for the Royall House and Slave Quarters, a historic house museum in Medford, Massachusetts. The Site Manager will oversee tours and facilities operations in addition to providing administrative support for the museum. As the Site Manager, this individual directs the daily operations of the museum, including visitor services, sales, membership management, and weekly housekeeping. This position reports directly to the Executive Director.
This position is 20 hours a week, and the Site Manager will work on weekends during the tour season, which runs from the beginning of June to mid-October, as well as some evenings for public programs and events.

Qualifications:

The ideal candidate will have: Culturalpetency and amitment to social and racial justice; Strongmunication skills; Experience managing, working alongside, and scheduling staff and volunteers; Customer service skills andfort with written and verbalmunication; A positive, pro-active, and flexible attitude; Comfort with technology and time management skills to work independently; and An interest in the history of slavery in the United States and its legacy. Below are descriptions of the responsibilities associated with the position, epassing tour operations, facilities operations, and other duties.

Tour Operations:

 Managing weekend tours by hiring, training, scheduling, and evaluating paid guides; Managing group tours by marketing, responding to inquiries, and presenting group tours; Scheduling additional guides as needed; Managing the museum shop; Promoting the selling of memberships and keeping track of the museum’s membership, which includes inputting membership data and acknowledging memberships and donations; Managing weekly financial reconciliation and making bank deposits; Co-managing the site calendar to ensure t are no conflicts in public activities; Checking mail and processing as needed; Responding to general emails from the public; Checking the museum’s voicemail and responding to all essential inquiries; and Collecting visitor data through evaluations, demographics, or other methods, and use it as a tool to enhance visitor experiences.

Facilities Operations:

 Managing the opening and closing of the site for the season, including house cleaning and scheduling cyclical maintenance; Coordinating and participating in cleaning the museum during the open season; Meeting contractors on site and supporting preservation work and maintenance; Responding to alarms if the tenant is not available; Ensuring the building and grounds are safe after storms or alarms. This position will also be responsible for setting up tours, educational programs, and on-site events.

Other:

 Providing administrative and programmatic support to the Executive Director as needed; and performing other duties as assigned, including museum programming throughout the year.