Trauma Response and Critical Incident Coordinator Position Available In Norfolk, Massachusetts

Riverside Community Care Jobs
Trauma Response and Critical Incident Coordinator
 Message
MindWise Innovations / Trauma Center
Dedham, MA •

ID:

11478-709
• Full-Time/Regular
Riverside Community Care
Love What You Do!
Trauma Response and Critical Incident Coordinator
Make a difference every day as a Trauma Response and Critical Incident Coordinator at Riverside Community Care!
We’re looking for a mission-driven, compassionate professional to join our dynamic team.
In this impactful role, the Trauma Response and Critical Incident Coordinator plays a vital role in ensuring timely, compassionate, and effective responses to traumatic events and crises affecting individuals, workplaces, schools, and communities.
This vital position serves as the first point of contact for incoming requests from the call center, providing consultative triage and coordination for critical incident responses, and assigning the most appropriate clinician or Crisis Intervention Team (CIT) responder.
The Trauma Response and Critical Incident Coordinator collaborates closely with the Clinical Manager to maintain tracking systems, collect data, and support the delivery of high-quality trauma-informed services. This role involves both in-person and virtual service delivery, and may require travel throughout the region.

Schedule:

Full Time, 40 hours per week
Generally, this will be M-F 9-5 with flexibility; Some flexibility may be required to support urgent response needs. Travel across Massachusetts is expected.

Pay Rate Range:

$31.25 – $32.21 – depending on experience and language skills
Why You’ll Love Working at

Riverside:

Riverside Community Care is a trusted leader in behavioral health, known for its innovative programs and strong commitment to providing compassionate, high-quality services. Our staff thrive in a supportive environment where their contributions are valued, their voices are heard, and their growth is encouraged.
We provide:
Purposeful work that positively impacts individuals, families, and communities
Opportunities for professional growth and skill development
A team-oriented environment with strong leadership and mentorship
Join an organization consistently recognized as a Boston Globe Top Workplace and one of Forbes’ Best-in-State Employers!
Benefits include:
Comprehensive, high-quality health, dental, and vision insurance options
Flexible Spending Accounts – both medical and dependent care
Eleven paid holidays
Separate accruals for vacation (increases with tenure), personal, and sick time
Tax-deferred 403(b) retirement savings plan with employer match
Employee Assistance Plan / Travel Assistance Plan
Employee bonus for referrals resulting in hiring
Discounts to movie theaters, sporting, and entertainment events
Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee
Learn more about our benefits and culture:
Our Benefits
Our Culture
Hear what employees think about working for Riverside!
Required Skills
Strong knowledge of trauma-informed principles, crisis triage, and consultation best practices
Must possess excellent judgment, especially around assessing clinical complexity and knowing when to escalate
Must have exceptional organizational, communication, and interpersonal skills
Proficiency with database management, Microsoft Office, and collaborative platforms such as Monday.com or equivalent
Technological proficiency, including comfort with virtual platforms (e.g., Zoom, Teams), online training tools, and electronic documentation systems and the ability to quickly learn new platforms used for virtual training and documentation
Ability to manage competing priorities and remain calm in high-pressure or fast-moving situations
Proven ability to build rapport and work cross-culturally with individuals and groups from diverse backgrounds
Understanding of and sensitivity to the communication needs of a neurodiverse population
Valid driver’s license and access to reliable transportation; willingness to travel throughout the region for responses and training
Required Experience
Bachelor’s degree in social work, psychology, public health, or a related field
Minimum of 2 years experience in crisis services, or trauma response settings
Riverside Community Care is dedicated to respect, integrity and engagement of all individuals. We are committed to building an inclusive and culturally competent organization and we value the richness of having a diverse applicant pool. As an employer committed to equal opportunity, all qualified applicants will receive consideration for employment without regard to race, age, color, religion, gender, marital status, sexual orientation, military status, national origin, disability, or any other characteristic as established by law.
This position is located in Dedham, MA.