Service Coordinator Position Available In Jackson, Missouri

Service Coordinator Pavion Corp United States, Missouri, Lees Summit Jun 25, 2025
Description Pavion Connects and Protects by providing innovative fire, security, and communication integration solutions to customers across 70+ U.S. locations and 22 countries. We bring industry-leading expertise to clients in enterprise, healthcare, education, government, data center, and retail industries. As a global leader, Pavion specializes in the design, installation, service, and maintenance of cutting-edge fire alarm systems, critical communications, video surveillance, access control, and advanced AV technologies. Our mission is to bring clarity and transformation to safety, security, and communication through integral technology and radical service. With a commitment to safety, reliability, and operational excellence, Pavion ensures scalable, future-ready solutions tailored to meet and exceed our clients’ needs. Learn more at www.pavion.com Pavion and our family of companies are seeking a talented and motivated Service Coordinator to join our security business unit.

Primary Responsibilities:

Provide timely and accurate reporting on all projects to customers and Pavion
Access and update on a daily basis customer websites for Service requests, site findings, quote approvals and billing needs
Access customer websites remotely to assess site needs
Create work orders for Service needs, assign subcontractors and schedule arrivals dates for work to be completed
Mobilize subcontractors when necessary to address site requirements
Place sales orders for necessary equipment to establish online presence for sites
Track sales orders for delivery dates to subcontractors so onsite dates can be finalized to complete service needs
Assist technicians/installers in troubleshooting equipment issues once client site installation is complete
Collaborate across functions to understand existing processes and establish expected outcomes and timelines
Provide support to Service and Project Teams as needed

Basic Qualifications:

2+ years of experience in customer service, helpdesk support, or technical support
High school diploma
Proficiency in Microsoft and Google platforms, including

Excel and Docs Preferred Qualifications:

Experience with CCTV security systems
Ability to read and interpret site plans/layouts
Experience in managing multiple locations and timelines
Familiarity with computer-based ticketing systems

Disclaimer:

This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required. The employer has the right to revise this job description at any time. The job description is not be construed as a contract for employment. Pavion is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.