Installation Service Supervisor Position Available In Guilford, North Carolina

Installation Service Supervisor Installation Service Supervisor locations
Greensboro, NC
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
R9518 For almost 20 years, SouthEnd Exteriors has been the leader in the Southeast when it comes to siding and roofing for home builders. We have 9 locations across North Carolina, South Carolina, Tennessee, and Georgia. Our motto is simple, DO

THE RIGHT THING.

We strive to provide an exceptional experience to our customers at every touch point. . A Brief Overview The Installation Service Supervisor is responsible for providing leadership and direction for the delivery of services by the Install & Service technicians as well as manage, plan, and direct the overall service-related issues and concerns related to the builder accounts and customer service. What you will do Implement procedures and processes to set highest standard for service excellence and operational efficiency for the department.
Serve accounts by analyzing work orders, planning daily travel schedule, gathering components and parts, completing installation, and performing acceptance tests.
Investigate complaints, conduct tests and resolve problems, and suggest improved methods and techniques.
Visit work sites and inspect installation work for conformance to specifications and safety standards.
Keep equipment operating by following operating instructions, troubleshoot breakdowns, maintain supplies, perform preventive maintenance, and call for repairs.
Maintain customer confidence by keeping service information confidential.
Update job knowledge by participating in educational opportunities.
Support Installation and Service technicians with important customer related decisions.
Resolve customer complaints and answer questions regarding services and procedures.
Prepare, maintain, and submit reports and records to Service Manager regularly.
Make recommendations to management concerning staff and improvement of procedures.
Recommend solutions to team regarding customers, material procurement, etc.
Interpret and communicate work procedures and company policies to Installation and Service team.
Establish plan to meet with management team routinely to increase the scope of new business
potential and review monthly performance scorecards.
Attend necessary training to maintain a current and thorough understanding of local building codes, product applications and other related areas.
Adhere to established safety rules and regulations and follows all safety procedures; maintain a safe environment.
Comply with Company’s attendance policy by maintaining regular and predictable attendance.
Criteria for

Supervisor:

Supervise 8 or more associates (direct & indirect reports) Budgeting responsibilities Hire/fire input Goal setting & communication (directly or relaying from management) Provide performance feedback Required For All Jobs Perform other duties as assigned. Comply with all policies and standards. Adheres to Company’s commitment to workplace safety. Education Qualifications High School Diploma or GED required. Some college preferred. Equivalent work experience may be considered in lieu of educational prerequisites. Experience Qualifications 4-6 years of experience in building materials installation specifically within installation and service operation required. 4-6 years of experience supervising an installation/service team required. Hands-on experience installing the Company’s products or services to properly oversee installation service technicians’ responsibilities required. Hands-on experience in building supply, construction or distribution industry with able to read material take-offs, estimates, blueprints and other such documents required. Skills and Abilities Knowledge of business management operations and personnel management. Strong problem solving, critical thinking, and creativity skills along with the ability to exercise sound judgment by making decisions based on accurate and timely analyses within an inside sales support environment. Good math skills needed. Computer competency and good customer relations skills are required. Proficiency in leadership duties including an excellent professional communication skill and an ability to motivate a team at times are under challenging times. Understand products and services provided, manage builder material needs to local distribution ability, credit process. Understand applicable building codes. . SouthEnd Exteriors, a Division of US LBM Holdings, LLC, is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law. About US National scale with a strong local focus
US LBM is a leading distributor of specialty building materials in the United States. Founded in 2009 with 16 locations in three states, today US LBM operates more than 400 locations across the country and is the largest privately owned full-line building products distributor. Offering a comprehensive portfolio of specialty products, US LBM combines the scale and operational advantages of a national platform with a local go-to-market strategy through its national network of locations across the country.