Window/Door Installation Experience Manager Position Available In Duval, Florida

Window/Door Installation Experience Manager Renewal by Andersen Florida

• 3.4 Jacksonville, FL Job Details Full-time $50,000
• $55,000 a year 20 hours ago Benefits Fuel card Paid holidays Health insurance Dental insurance Paid time off Vision insurance Opportunities for advancement Life insurance Qualifications Customer service Door hanging Mid-level Microsoft Office Profit & loss Driver’s License Conflict management Recruiting Computer skills Certified Notary Public 1 year

Leadership Full Job Description Our Vision:

“We aspire to be the trusted partner in every homeowner’s journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities”. Renewal by Andersen is a High-End Window and Door Replacement Company

• the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is top of the line, our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners.
• Check out this video to see who we are!

https:

//vimeo.com/543689842/eac87297f0

What We Offer:

An Award-Winning Work Environment

• Awarded Top 10 Best Place to Work 3yrs in a Row by the Orlando Business Journal and Orlando Sentinel!

Paid Time Off & Six Paid Holidays Health, Dental, Vision, & Life Insurance Opportunities for Professional Growth & Advancement Monthly Vehicle Allowance & Fuel Card for Personal Vehicle, if

Applicable Salary:

$50,000yr

• $55,000yr

Schedule:

Monday

• Friday (Full Time)
• Occasional Weekend Availability Our Window/Door Installation Experience Managers manage the installation process, including final walk-through inspections, technical measurement, installation, and service, deliver Signature Service, homeowner delight, efficient and appropriate resource capacity for the RbA Florida location

Responsibilities:

Verify that installers uphold RbA’s high standards of quality, craftsmanship, and customer service. Inspect and photograph all units, on interior & exterior, for proper installation methods and damage as well as for correct options per the customer’s order. (color, grille patterns, handing, etc.) Inspect and photograph all units, on interior & exterior, for damage to the surrounding areas such as drywall damage, chipped paint or stucco damage. Direct installers to address and resolve any issues, within their control, that you identify during the walk-through. Properly document all remaining issues for submission to the service & fulfillment teams. Aim to capture the customer’s delight by gathering feedback through customer satisfaction surveys and online reviews. Verify the customer’s balance and employ appropriate methods to collect final payment. Supervise and support installation teams while promoting open communication and collaboration to ensure that each customer receives the best possible install experience. Understand that Saturdays are rotated equally amongst the EM team and a yearly schedule will be provided. Directly manage installation teams while on site to ensure that they are upholding RBA’s values, follow best practices and deliver exceptional customer service to our customers.

Requirements:

At least 1-2yrs of Window & Door Installation/Inspection Experience At least 1-2yrs of Customer Service Experience & Conflict Resolution Skills Basic Understanding of Installation Processes and Requirements Prior Managerial/Leadership Experience is Preferred Knowledge of applicable building codes and construction techniques. Previous work experience in recruiting and managing independent contractors. Basic computer skills and MS Office suite proficiency Ability to work and lead in a team environment. Basic financial knowledge. Previous P&L responsibility helpful, but not required. Must have a valid Driver’s License and Clean Driving Record. Lead Certification and Notary Public is a plus

• •Must be willing to undergo a criminal background check•• ••Must be willing to undergo a pre-employment drug screening•• ••Must have a valid driver’s license and clean driving record•• ••This Company Participates in E-Verify•• Our Company Culture is one that strives “to provide an exceptional employee experience that leads the way to delighted customers.

We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment “. Renewal by Andersen® careers offers unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance, and commitment. If these values are also important to you, we want you on our team! We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Pay:

$50,000.00

• $55,000.

00 per year

Work Location:

In person