Change Management Technician II Position Available In Mecklenburg, North Carolina

Change Management Technician

II 2.7 2.7

out of 5 stars Charlotte, NC 28277 Segra is searching for a dynamic and experienced Change Management Technician II.

Role Overview:

The Change Management Technician II will be responsible for processing network maintenance requests. The Analyst II would also be responsible for using gained knowledge to assist other technicians with his/her duties. The Analyst II would gather the appropriate resources to compile a maintenance impact list, deconflict with other maintenances to avoid an outage and send maintenance notifications. The technician II would be tasked with tracking maintenance statistics and an array of performance statistics.

Qualification Education:

Bachelors degree preferred and/or combination of 6 years related experience

Experience:

4+ years of directly related telephony or network operations experience. Demonstrated understanding of LAN/WAN, TCP/IP, ATM, Frame Relay and ADSL, or; Demonstrated understanding of TDM, SONET and DWDM equipment and fundamentals. Must have extensive computer skills with MS Office suite (Excel, Word, PowerPoint), experience with Inventory systems is a plus.

Key Competencies:

Strong work ethic and multi-tasking ability, as well as the ability to work independently with minimal supervision. Seek additional knowledge to supplement job duties or work with Manager to establish training plan.

About Segra:

Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud. Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k+ on-net and near-net buildings, and 44k+ fiber-route miles. We exist purely to help businesses within our footprint be successful.

Benefits Overview:

Segra offers a very robust benefits package to our full-time employees, some of which include: Medical, dental, vision insurance Life insurance 401(k) match Flexible Spending/Health Savings Accounts Tuition and gym reimbursements Vacation/PTO, paid holidays, floating holidays Volunteer days, parental leave Legal, accidental, hospital indemnity, identify theft, pet insurance Our Commitment to

Equality:

Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.