Risk / Process Improvement Position Available In Allegheny, Pennsylvania
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Job Description
Risk / Process Improvement
Job at a Glance
We are seeking a highly organized and experienced Process Improvement Program Manager to oversee documentation and workflow initiatives for a high-impact technology operations group. The role is responsible for maintaining and optimizing process documentation, including SOPs, playbooks, and workflow diagrams, while ensuring alignment with enterprise incident, problem, and change management models.
Details
Type
: Full-time, Hybrid (3 days onsite / 2 days remote)
Duration
: 12-month contract with potential for extension or contract-to-hire
Location
: Preferred – Pittsburgh, PA; also open to Cleveland, OH; Birmingham, AL; Dallas, TX; or Phoenix, AZ
Travel
: Monthly travel required if not based in Pittsburgh
Qualifications
Required
:
Education
: Bachelor’s degree
Experience
: Minimum 4 years of experience in process improvement, SOP development, and workflow design within corporate finance or risk management environments
Certifications
: Six Sigma Black Belt
Technical Skills
:
Advanced proficiency in Microsoft Office Suite (especially PowerPoint)
Business process mapping and workflow diagramming
SOP writing and revision
Playbook creation and maintenance
Strong understanding of risk and finance processes in a corporate setting
Preferred
:
Experience
: Consulting background or experience in Agile environments
Tools/Technologies
: Familiarity with Agile frameworks, incident response playbooks, and enterprise documentation standards
Responsibilities
Manage and maintain process documentation including SOPs, playbooks, and workflow diagrams
Integrate post-incident learnings into updated procedures
Ensure all documentation aligns with enterprise incident, problem, and change management protocols
Design and revise process flows to support continuous improvement in incident response
Document escalation pathways and ensure consistent adherence across workflows
Collaborate across teams and communicate effectively with senior leadership and technical stakeholders
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Dice Id:
ceiam
Position Id:
28606
