Operations & Business Continuity Specialist Position Available In Broward, Florida

Operations & Business Continuity Specialist Generali Global Assistance – 3.4

Pembroke Pines, FL Job Details Full-time Estimated:

$55.4K – $70.2K a year 5 hours ago Benefits Travel reimbursement Paid parental leave Disability insurance Dental insurance Tuition reimbursement Paid time off Parental leave Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Business Management Management Bachelor of Science Lean Disaster recovery Mid-level Emergency management Microsoft Office High school diploma or GED Analysis skills Project management Bachelor’s degree Continuous improvement Business continuity planning 1 year Business requirements Business Emergency Management Communication skills Full Job Description Why work with us? The North American branch of Generali Global Assistance offers a diverse and inclusive work environment while employees work towards making real difference in the lives of our clients. As an Organization, we pride ourselves with offering white glove service while being mindful of corporate responsibility and our environmental footprint. Employees enjoy a plethora of benefits to include: A diverse, inclusive, professional work environment Flexible work schedules Company match on 401(k) Competitive Paid Time Off policy Generous Employer contribution for health, dental and vision insurance Company paid short term and long term disability insurance Paid Maternity and Paternity Leave Tuition reimbursement Company paid life insurance Employee Assistance program Wellness programs Fun employee and company events Discounts on travel insurance Who are we? Generali Global Assistance is proudly part of the Europ Assistance Group brand and our products utilize a number of corporate and product brands. The brands for our North American team include the following:

CSA:

US travel insurance brand for retail and lodging partners. Learn more here. Generali Global Assistance (GGA): The primary Corporate brand in the United States for our travel insurance, travel assistance, identity and cyber protection, and beneficiary companion products. Learn more here.

GMMI:

the industry standard for global medical cost containment and medical risk management solutions. Learn more here. Iris, Powered by

Generali:

identity and digital protection solution. Learn more here.

Trip Mate:

US travel insurance brand for tour operator, cruise and airline partners. Learn more here. What you’ll be doing.

Job Summary:

The Operations & Business Continuity Specialist will be responsible for implementing and maintaining a comprehensive business continuity program per group guidelines and based on group templates to ensure the resilience and continuity of our operations during unforeseen disruptions. The role will drive all aspects of business continuity, collaborating with senior leaders across our organization to define our recovery objectives, required recovery timelines and priorities. Additionally, this person will leverage knowledge of business processes to improve efficiencies, reduce cost, and increase customer satisfaction within Operations.

Principal Duties and Responsibilities:

Business Continuity Partners with leadership team, subject matter experts, and department managers to develop a detailed and comprehensive business continuity plan and strategy. Supports all North America entities in response to natural disasters and other types of business interruptions. Partners closely with IT to ensure a fully integrated view of BC and DR. Performs and evaluates business impact analysis (BIA) in collaboration with all departments. Works closely with department managers to ensure business impact analysis documents are accurate and complete. Performs regular (at least annually) reviews of all materials (BIA, BC Plan, BC Strategy, Task lists, contact lists, etc.) to ensure that all documentation’s quality and accuracy is maintained and in line with company guidelines, as well as regulatory requirements. Interacts with global team to ensure that most recent guidelines and templates are being followed, as well as BC tests executed per the global requirements. Provides BCP training and awareness communication as needed. Partners with Information Security and IT teams to develop and execute BCP-focused tests / exercises (at least annually). May coordinate with 3rd party organizations for test execution. Develops an in-depth understanding of the business processes, assets, facilities, responsibilities, regulatory requirements, and interdependencies. Performs continuous monitoring of program activities to identify areas of opportunity for improvement, cost reduction, and enhanced operational efficiency. Works with executive team to ensure approval of updated plans. Process/Continuous Improvement Develop and conduct audits, maturity assessments, program evaluations and reviews to drive results to ensure change is permanent & delivering cost/capacity savings to the business Facilitates root cause analysis to determine metrics, troubleshoot business issues and create process documentation Facilitate continuous improvement with managers and act as an internal consultant, developing short- and long-term strategies for the organization. Facilitate operational efficiencies and reduce costs by reducing workflow inefficiencies Monitor progress to check if changes yield desirable results. Incorporates continuous improvement and establish measurable standards at the start of a project and then compare actual project results, regularly generating detailed update reports for management Develop and deliver workshops or team training, openly sharing guidance and technical expertise and ensuring that learning resources are widely available Evaluate bottlenecks, develop plans to resolve issues, set and monitor performance goals and streamline operations by introducing state-of-the-art continuous improvement methodologies

Requirements:

Minimum of 2-5 years of experience in business continuity, emergency management, or disaster recovery Minimum of 1-3 years of experience in lean and/or continuous improvement Minimum of 1-3 years of experience in project management with strong management and execution skills Knowledge of Microsoft Office Suite Demonstrated experience conducting Business Impact Analysis, creating Business Continuity Plans and Strategies Highly experienced in business continuity planning, testing and executing. Adaptable, innovative, and detail oriented. Disciplined to solve complex problems, with the ability to resolve issues and drive solutions that create win-win situations. Excellent written, verbal, presentation, and interpersonal communication skills.

Preferred:

Education/Certifications:

Requirements:

High School Diploma or Equivalent (GED) required.

Preferred:

BA/BS in Business Management, Emergency Management or related field (Preferred).

Travel Requirements:

Up to 10% travel possible Where you’ll be doing it. This is a hybrid role based out of our Pembroke Pines, FL office. As a hybrid role, you will be working onsite 2-3 days a week and working from home 2-3 days a week. When you’ll be doing it. While there is some flexibility in the hours, this position will be Monday-Friday during regular business hours (approximately 8:00am-5:00pm). Occasional overtime may be required according to business need. Apply today to begin your next chapter. Don’t meet every single requirement? At Generali Global Assistance, we are dedicated to building a diverse, inclusive and enriching workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. California Residents – Privacy Notice for California Residents Seeking Employment with Generali Global Assistance is available here: https://us.generaliglobalassistance.com/privacy-notice-for-california-residents-seeking-employment/ The Company is committed to providing equal employment opportunity in all our employment programs and decisions. Discrimination in employment on the basis of any classification protected under federal, state, or local law is a violation of our policy. Equal employment opportunity is provided to all employees and applicants for employment without regard age, race, color, religion, creed, sex, gender identity, gender expression, transgender status, pregnancy, childbirth, medical conditions related to pregnancy or childbirth, sexual orientation, national origin, ancestry, ethnicity, citizenship, genetic information, marital status, military status, HIV/AIDS status, mental or physical disability, use of a guide or support animal because of blindness, deafness, or physical handicap, or any other legally protected basis under applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including, but not limited to, recruitment and hiring, classification, placement, promotion, termination, reductions in force, recall, transfer, leaves of absences, compensation, and training. Any employees with questions or concerns about equal employment opportunities in the workplace are encouraged to bring these issues to the attention of Human Resources. The Company will not allow any form of retaliation against individuals who raise issues of equal employment opportunity. All Company employees are responsible for complying with the Company’s Equal Opportunity Policy. Every employee is to treat all other employees equally and fairly. Violations of this policy may subject an employee to disciplinary action, up to and including termination of employment.