Business Analyst Position Available In Miami-Dade, Florida

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate’s/applicant’s qualifications, skills, and level of experience as well as the geographical location of the position. Applicants must be legally authorized to work in the United States. Sponsorship not available. Our client is seeking a Business Analyst in Miami, FL. Role Description Lead end-to-end business analysis for franchise product initiatives, including requirement gathering, documentation, and stakeholder alignment. Collaborate with business stakeholders to understand and translate business needs into functional and technical requirements. Create and maintain Business Requirement Documents (BRDs), user stories, process flows, and acceptance criteria. Support the product owner in backlog grooming, sprint planning, and roadmap definition. Facilitate workshops, interviews, and working sessions to elicit requirements and validate solutions. Coordinate with development and QA teams to ensure requirements are clearly understood and implemented correctly. Participate in UAT planning and execution, ensuring business needs are met. Provide hypercare and rollout support for new features and enhancements. Contribute to solution architecture discussions and validate alignment with enterprise standards. Support incident and service request management by analyzing root causes and recommending permanent fixes.

Skills & Requirements Required Qualifications:

Bachelor’s degree in business administration, Information Systems, or related field. 6+ years of experience as a Business Analyst, with at least 2 years in a senior or lead role. Proven experience in franchise operations, retail, or QSR (Quick Service Restaurant) domains preferred. Strong understanding of Agile methodologies and experience working in a POD-based delivery model Excellent communication, facilitation, and stakeholder management skills. Proficiency in tools such as JIRA, Confluence, Visio, and MS Office Suite.

Preferred Qualifications:

Experience with Sitecore

CMS, POS

systems, or digital ordering platforms. Certification in Business Analysis (e.g., CBAP, PMI-PBA) or Agile (e.g., CSM, SAFe) is a plus. Familiarity with architectural concepts and integration with third-party systems Benefits/Other Compensation This position is a contract/temporary role where Hays offers you the opportunity to enroll in full medical benefits, dental benefits, vision benefits, 401K and Life Insurance ($20,000 benefit). Why Hays? You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there’s a position you really want, you’re fully prepared to get it. Nervous about an upcoming interview? Unsure how to write a new resume? Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting. Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays’ guiding principles is ‘do the right thing’. We also believe that actions speak louder than words. In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us. In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570. Drug testing may be required; please contact a recruiter for more information. #LI-DNI #1176251 – Olivia Dyroff