Senior Analyst, Consumer Strategy & Insights Position Available In Orange, Florida

SENIOR ANALYST, CONSUMER STRATEGY & INSIGHTS

Job ID:

4974

Area of Talent:

Corporate

Category:

Marketing

Location:

Orlando, FL

Date Posted:

05/07/2025

Property:

Millenia Corporate HGV Office
Day-One Benefits
Consumer Strategy & Insights (CS&I) at Hilton Grand Vacations is the guiding business unit of enterprise-wide strategy and tactics used to assess Customer and Member experiential sentiment, from the Marketing tour through to a fully optimized Club Member. With a focus on the delivery of the organization’s brand promise, CS&I uses experiential research and operational data, combined, to inform actionable business intelligence that allows the company to maximize Customer/Member acquisition, retention and profitability.
The CS&I Analyst will support the leadership of the department in the development and implementation of the experience management (XM) discipline at Hilton Grand Vacations; aiding in all activities required to ensure successful achievement of annual goals and objectives.
Here’s why you will love it here:
Recognition Programs and Rewards
Excellent health care options, including medical, dental, and vision
A people-first culture

Go Hilton:

Travel Discounts Program Hilton hotel rates worldwide.
at work: Employee Pricing platform
Employee Assistance Program that supports your physical and mental well-being.
Paid Vacation Time and Paid Sick Days
401(k) program with company match
Tuition reimbursement programs
Numerous learning and advancement opportunities
And more!

Primary Responsibilities:

Facilitate the development and maintenance of ongoing and ad hoc XM projects across multiple channels and business units:
Includes programming, quality assurance testing, distributions, analysis and reporting
Maintain all aspects of assigned XM projects:
Includes samples, survey instruments, creative assets, libraries, reports, dashboards and ticketing
Prepare dynamic presentations based on XM project analyses that portray actionable insights for all to understand
Establish SOPs and training materials for assigned XM projects
Support enterprise brand administration of Experience Management platform
Support new customer strategy initiatives and campaigns. Conduct research and provide analytical support through data and trending analysis, campaign development, reporting and maintenance of programs and tools created to deliver on those initiatives. Specific actions will include qualitative and quantitative research, data and trend analysis, development of dashboard/templates for reporting, presentations and various ad hoc duties as required to provide insights that drive business results.

Required Qualifications:

Proficiency in Excel and PowerPoint
Analytical thinker with an inquisitive approach to projects
Ability to work on multiple projects at a time
Meticulous attention to detail
Creative acumen including copywriting, data visualization/graphic design Proactive, self-motivated and committed
Strong project management skills
Confident communicator, both written and verbal
Ability to see short and long term business objectives
Effectively work independently or as part of a team
Strong knowledge and usage of the Qualtrics CX platform
Bachelor’s degree
3-5 years of related experience

Preferred Qualifications:

Basic HTML or CSS knowledge
Knowledge of Adobe Photoshop, InDesign, and/or Illustrator
Experience writing Sequel code
Experience with Tableau
Experience with Qualtrics Discovery specifically
HGV was awarded four out of five stars for fostering a culture of work-life balance and family-friendly benefits, and is one of Newsweek’s “America’s Greatest Workplaces for Parents & Families.” Over the past 30 years, the highest honor we’ve received is the continued loyalty of our Owners, Members and Guests. We’ve also earned accolades for the remarkable work of our dedicated Team Members throughout our resorts, call centers and corporate offices.
We offer an excellent benefit package to our full-time Team Members that include Day One medical, dental and vision insurance, 401K plan, Paid Time Off (PTO) program and extraordinary travel benefits!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.