Parts Order Management Advisor Position Available In Cobb, Georgia

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OFFICE & ADMINISTRATIVE MAY 04, 2025

Parts Order Management Advisor
Type Direct Hire Location Smyrna, GA Salary $48,000/year Job

ID CL23620255

Openwork is currently engaged in a search to find a Parts Order Management Advisor in Smyrna, GA. This direct hire role will be responsible for ensuring a seamless order process from the moment an order is placed until it is in the hands of the customer. This role requires excellent communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced technical environment.

Essential Duties and Responsibilities:

Core duties and responsibilities including the following: Other duties may be assigned

• Handle customer inquiries via phone, email, or in-person regarding service parts information, order status, and shipping details.
• Process customer orders, custom quotes, applications, and requests in a timely and accurate manner.
• Check inventory levels and confirm product availability to customers.
• Coordinate with logistics and warehouse teams to ensure prompt and accurate order fulfillment.
• Manage customer accounts, maintaining up-to-date information on order history and preferences.
• Resolve order and inventory issues, which may include discrepancies in shipments, billing inquiries, or returns/exchanges.
• Follow up on customer interactions, ensuring complete satisfaction and fostering repeat business.
• Assist in the maintenance and accuracy of order entry and fulfillment processes.
• Provide feedback on the efficiency of the customer service process and suggest improvements.
• Participate in ongoing training to enhance knowledge and skills, especially related to new product offerings and technologies used in order management.
• Complies with the company’s policies and procedures.
• Incorporates ASB corporate principles and values.

(Corporate principles: generate affluence for people and society. Maintain company growth by providing high level of technology and service.) (

Values:

customer satisfaction, continuous improvement, and discipline and vitality) in your work and in your team’s work.

COMPETENCIES

To perform the job successfully, an individual should demonstrate the following competencies:
Interpersonal

• Customer Service
• Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
• Interpersonal Skills
• Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things.
• Oral Communication
• Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in meetings.
• Written Communication
• Writes clearly and informatively; edits work for spelling and grammar; varies writing style to meet needs; presents numerical data effectively; able to read and interpret written information.
• Teamwork
• Balances team and individual responsibilities; exhibits objectivity and openness to others’ views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone’s efforts to succeed.

QUALIFICATIONS

• Required at least three to five years in proven customer support experience or experience as a client service representative.
• Strong phone contact skills and active listening abilities.
• Familiarity with CRM systems and practices, and comfortable using technology for data entry and communication.

EDUCATION AND/OR EXPERIENCE

Associate’s degree (A.A.) or equivalent from two-year College or technical school; or more than six months related experience and/or training; or equivalent combination of education and experience.

COMPUTER SKILLS

To perform this job successfully, an individual should have knowledge of Spreadsheet Software (Excel); Electronic Mail Software (Outlook and Gmail); Inventory Software (SAGE); Order Processing Systems; Word Processing Software (Word); Presentation Software (PowerPoint).

OTHER SKILLS AND ABILITIES

• Possession of the following competencies in technical knowledge, critical thinking skills, communication skills (verbal and written) and interpersonal skills.
• Professional, outgoing, and customer service oriented.
• Remain calm and professional in stressful situations.
• Friendly, courteous, service-oriented, and flexible and enjoy working with a variety of staff.
• Detail-oriented and work effectively under pressure while meeting all applicable deadlines.
• Must be able to work independently and productively with minimum supervision; able to manage multiple projects.
• Recognize problems, identify possible causes and resolve routine problems.
• Establish and maintain effective working relationships with internal and external organizations, groups, team members and individuals.
• Forklift operation.

OTHER QUALIFICATIONS

• Able to work a flexible schedule to include weekends and holidays.
• 3+ years of experience in customer service or help desk capacity required.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Demonstrated passion for excellence with respect to treating and caring for customers.

SUPERVISORY RESPONSIBILITIES

NO

PHYSICAL DEMANDS:

The employee must occasionally lift and/or move up to 75 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.