Associate Business Analyst Position Available In DeKalb, Georgia

Associate Business Analyst Intercontinental Exchange Holdings, Inc. – 3.2

Atlanta, GA Job Details Full-time Estimated:

$59.5K – $77.8K a year 11 hours ago Qualifications Microsoft Powerpoint Microsoft Word CRM software Microsoft Excel Software troubleshooting Business analysis Data analysis skills Information Systems Microsoft Office Analysis skills Bachelor’s degree Splunk Customer support Business Communication skills Entry level Under 1 year

Full Job Description Overview:

Job Purpose We are looking for a motivated and detail-oriented Business Analyst to join our team. This entry-level role is ideal for an individual eager to launch their career in a business analysis and technology-driven environments. The successful candidate will support clients by analyzing business needs, troubleshooting issues, and helping enhance the use of our software solutions. Responsibilities Collaborate with clients and internal teams to understand business needs and assist in implementing software solutions Analyze data to identify trends, support decision-making, and improve business processes Document client requirements, issues, and enhancement requests clearly and concisely Support product improvement by identifying common issues and suggesting enhancements Assist with case resolution, tracking client concerns and ensuring timely follow-up Work with cross-functional teams (e.g., product, support, development) to ensure client success Maintain accurate records of interactions and analysis using CRM tools Leverage internal knowledge bases and tools to support problem resolution and service delivery Contribute to knowledge-sharing by creating or updating internal documentation and best practices Monitor and manage task lists, ensuring priorities are met in line with service standards Knowledge and Experience Bachelor’s degree in Business, Information Systems, Computer Science, or a related field 0-3 years relevant work experience Strong analytical and problem-solving skills Excellent verbal and written communication skills Ability to manage multiple priorities and meet deadlines Eagerness to learn and grow in a fast-paced environment Detail-oriented with a proactive and curious mindset Familiarity with Microsoft Office Suite (Word, Excel, PowerPoint) Basic understanding of software applications or technology concepts is a plus (training provided) Preferred Internship or project experience in business analysis, customer support, or data analysis Exposure to SaaS environments or client/server systems Familiarity with tools like CRM software, Splunk, or network troubleshooting tools is a plus Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics. #LI-SF1