Consultant, Executive Referral Management Mercedes-Benz USA, LLC Corporate Headquarters, Atlant[…] Position Available In DeKalb, Georgia
Tallo's Job Summary: The Consultant, Executive Referral Management position at Mercedes-Benz USA, LLC Corporate Headquarters in Atlanta involves managing escalated customer inquiries, documenting information accurately, researching cases thoroughly, and supporting Executive Referral Managers. Qualifications include a Bachelor's Degree and 2-4 years of experience in administration and business. The role requires flexibility in hours, domestic travel, and availability on weekends and holidays. Mercedes-Benz USA is an equal opportunity employer.
Job Description
Job Description:
TasksAbout UsMercedes-Benz USA is responsible for the sales,marketing, and service of all Mercedes-Benz and Maybach products inthe United States. Our team reflects a strong commitment to ourcorporate values, and we seek diverse, top-notch individuals tojoin us and uphold these standards.
Job OverviewThe role involvescreating customer loyalty and promoting retention by responding toescalated customer concerns accurately and promptly. The successfulcandidate will collaborate with the Field Team and Dealerships toresolve cases effectively and manage a Customer One Accommodation(C1A) budget according to policy and research.
Overall Deliverables:
This description is not exhaustive. Employees may be required toperform other responsibilities to help achieve departmentalgoals.
Responsibilities Manage escalated customer inquiries from various sources,including phone, email, fax, and media, covering issues related toproducts, services, recalls, sales, warranty, legal, publicrelations, technical, and marketing. Accurately document and update customer and vehicle informationin MBUSA internal systems, ensuring complete and correctrecords. Research escalated cases thoroughly, involving dealerships andField personnel as needed, including investigating customer andvehicle details. Be knowledgeable about all aspects of Customer OneAccommodation (C1A), including negotiation, communication, anddemonstrating customer retention value to internal and externalgroups. Understand and apply the Closed Loop Process, ensuring timelyfollow-up and resolution of cases through effective communicationand negotiation. Support and mentor Executive Referral Managers and providetraining for new staff.
QualificationsEducationBachelor’s Degreefrom an accredited institution with emphasis in: Business Administration Business ManagementKnowledge and Experience2-4 years ofexperience in:
Administration:
Knowledge of administrative procedures, processdevelopment, and system procedures.
Business:
Understanding of fundamental business practicesimpacting success and profitability.
Business Management:
Knowledge of strategic planning, resourceallocation, leadership, human resources, and processefficiency.
Requirements & Conditions Ability to work flexible hours and schedules. Domestic travel required. Availability to work weekends and holidays as needed.
EEOStatementMercedes-Benz USA is committed to fostering an inclusiveenvironment that values diversity. We provide equal employmentopportunities to all applicants and employees regardless of race,color, ethnicity, gender, age, religion, marital status, veteranstatus, disability, sexual orientation, gender identity, or anyother characteristic protected by law. #J-18808-Ljbffr
