Customer Service Management (CSM) Consultant Position Available In DeKalb, Georgia

Location:

REMOTE Salary:

$55.00 USD Hourly – $60.00

USD Hourly Description:

Job Title:

Customer Service Management (CSM) Developer – Retail Service Management (RSM)

Location:

Remote Employment Type:

Contract 3

Months Job Overview:

We are seeking two highly skilled Customer Service Management (CSM) Developers to support Retail Service Management (RSM) enhancements , leveraging ServiceNow’s Now Platform . This role focuses on workflow optimization, workspace configurations, portal enhancements, and business rule implementations , ensuring seamless customer service operations across retail channels .

Key Responsibilities:

Retail Service Management (RSM) Enhancements & Workflow Optimization Implement Service Definitions to restrict case visibility based on location-specific services . Develop workflows for case escalations , ensuring seamless customer support management . Configure CSM workspaces and dashboards for real-time agent performance tracking . Optimize location portals , enabling priority modifications and escalations for users. Technical Development & Solutioning Lead form updates, new field configurations, and business rule implementations . Write scripts to add roles to groups/group types , improving user access control . Provide technical options and recommendations , ensuring optimal system design decisions . Develop system-driven logic to categorize cases, interactions, and incidents within Service Desk .

Qualifications & Experience:

Minimum Requirements:

Experience with Retail Service Management (RSM) or Customer Service Management (CSM) . Expertise in workflows, workspaces, dashboards, and portal configurations . Strong knowledge of ServiceNow platform , specifically Now Assist, SLA, and case management tools . Ability to write scripts for role-based access control and workflow automation . Familiarity with AI-powered chatbots and GenAI recommendations in customer service solutions.

Preferred Qualifications:

Prior experience with ServiceNow integrations for retail site operations . Strong problem-solving and solutioning skills for complex technical requirements. Ability to provide technical guidance on workflow optimization and portal enhancements .

Work Environment & Growth Opportunities:

High-impact role supporting retail service transformation on the ServiceNow platform . Strong career growth potential , enhancing customer experience optimization . By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

ssharma17@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com