Business Insights & Analytics Analyst Position Available In Forsyth, North Carolina

Job Summary The Analyst serves as a leader and internal consultant to Novant Health leadership and staff on large complex system, market, unit/institute level initiatives. The Analyst will partner closely with Senior and Executive Leaders to develop and advance the organizational rigor necessary to achieve top performance. Through the development and execution of system, region and institute growth plans, the Analyst is to provide partnership, direction and facilitation to leaders and teams in growth and revenue opportunities, value optimization and efficiency opportunities, and execution of high priority initiatives. The Analyst is expected to pursue her/his/their work with a high level of energy and steadfastly push self and others for results while supporting the organization in education, application of tools, methods, data collection, analysis, project facilitation, project management, mentoring and coaching consultants, and general leadership development in areas related to change management. As a leader, the Analyst is expected to provide primary support to leaders within Internal Consulting and the broader while demonstrating the ability to mentor other consultants. Responsibilities It is the responsibility of every Novant Health team member to deliver the most remarkable patient experience in every dimension, every time. Our team members are part of an environment that fosters team work, team member engagement and community involvement. The successful team member has a commitment to leveraging diversity and inclusion in support of quality care. All Novant Health team members are responsible for fostering a safe patient environment driven by the principles of “First Do No Harm”.

Qualifications Education:

4 Year / Bachelors Degree required. Prefer that the degree is in statistics, economics, mathematics, data analytics or strong relevant technical experience. Graduate Degree preferred. Master’s Degree Preferred.

Experience:

Minimum five years in analytics role. Experience delivering insightful analytics with significant complexity with a high degree of autonomy. Required. Additional Skills/Requirements (required): Advanced proficiency in Excel, including PivotTables, Power Pivot, and dynamic reporting to streamline data analysis. Hands-on experience with data visualization tools such as Power BI, enabling effective storytelling through data. Expertise in data querying and aggregation, extracting and integrating information from multiple systems to generate meaningful conclusions. Strong analytical skills, capable of identifying trends, interpreting findings, and uncovering actionable business opportunities. Proven ability to present data-driven insights, translating complex technical analyses into strategic recommendations for key stakeholders. Exceptional communication skills, adept at conveying complex data insights to non-technical audiences. Problem-solving mindset, driven by attention to detail and a strategic, analytical approach to challenges. Data Analysis Delivers added value to organization through knowledge, ideas and solutions for the business insights and analytics approach. Owns and leads development and execution of assigned components of Internal Consulting Group annual and ongoing organizational assessment process. Works across the enterprise to clearly define data definitions, standards and understanding for consistency in data reporting. Recommends insights and actions for growth and efficiency as an objective party. Effectively partners with leaders to effectively develop and maintain a comprehensive suite of performance dashboards. Proactively manages and supports senior leadership to identify, understand and capitalize on new growth and efficiency opportunities across the enterprise. Quickly and concisely summarizes results of analyses, assessments, group processes, etc. clearly in written and graphical presentation. Comfortably delivers summary of analyses, assessment, group processes, etc. through presentation materials and public speaking to leaders and teams at all levels of the organization. Reduces large amounts of data and information to tell a story, simplifies understanding for others, and identifies most critical information, while resisting urge for complete data to support decision making. Performs layers of quantitative and qualitative analysis to reveal previously hidden insights. Comfortable working with complex datasets and using analytics tools as required. Communication Leads discovery process through active listening and dialogue with customers and key stakeholders Is appropriately assertive with all levels of the organization, offering viewpoints that may be unpopular Captures, aligns, and effectively ensures agreement of expectations and objectives of engagements Adapts communication methods and messages for varying stakeholders and levels of leadership Summarizes results of analyses, assessments, group processes, etc. clearly in written and graphical presentation Delivers summary of analyses, assessment, group processes, etc. through public speaking Sees dialogue and discussion with stakeholders as an intervention and plans accordingly Creates and maintains an inspired vision of the future during all communication, linking work to system and market strategy Critical Thinking Reduces large amounts of data and information to tell a story, simplifies understanding for others, and identifies most critical information, while resisting urge for complete data to support decision making Brings creative ideas and solutions for consideration based on experience or potential feasibility Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot Performs layers of analysis to reveal previously hidden insights Understands and navigates organizational and political climate Understands values and motivators of key stakeholders, and adjusts approach as needed to accelerate results Appropriately plans pace/timing of work and progress considering noncontrollable factors Leadership Provides leadership for Internal Consulting Group analytics function, including mentoring of junior team members assigned to support body of work Provides direction and leadership to project teams, demonstrating ability to lead through influence and leveraging relationships Functions in partnership with customers, sharing ownership and accountability for results Is comfortable working with senior leaders in the organization in a consulting role vs. as “order taker” Embraces teambuilding and possesses interpersonal relationship skills Negotiates varying wants vs. needs across key stakeholders, forces common understanding of objectives and approach Acts with courage in confronting difficult situations, is energized by challenging problems and thrives in situations of risk and uncertainty Recognizes mixed motivation across stakeholders, resistance to change, and seeks to resolve through dialogue and discovery of root cause Manages conflict/confrontation by addressing head-on, bringing real issues to the surface and finding common ground Provides timely, relevant, and actionable feedback to customers and colleagues from a place of compassion • Has “thick skin” and does not take conflict, negative feedback, or frustration personally but uses as learning and opportunity to accelerate results • Presents as a calming influence during times of crisis Systems Thinking Demonstrates ability to see the organization, recognizing the interdependence and connection between and among its various systems and processes. Focuses on long term objectives. Considers future implications of today’s decisions. Judges success on qualitative as well as quantitative measures. Thinks upstream and downstream. Anticipates and prepares for the future. Seeks to optimize the bigger picture. Demonstrates constancy of purpose. Is a role model for continuous improvement of leadership characteristics and behaviors.

Special Conditions:

Willingness to pursue professional certifications and development opportunities Additional Skills/Requirements (preferred): Serves as an internal consultant on growth and revenue opportunities, value optimization and efficiency opportunities, and execution of high priority initiatives: Demonstrates dedication to meeting the expectations and requirements of internal customers; establishes and maintains effective relationships with customers and gains their trust and respect; gets first-hand customer information and uses it for improvements in designing and redesigning the most Remarkable Patient Experience in every dimension, every time and to achieve the organization’s strategic plan. Understands and communicates a compelling and inspired vision or sense of core purpose; is proactive and talks beyond today; makes the vision shareable by everyone and in all settings. Exhibits a keen sense about managing the creative process of others; is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work. Expert with established processes and standard work protocol with little to no rework; is tolerant with people and processes; Spends his/her time and the time of others on what’s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot; can simplify complex processes.

Serves as a change agent:

Can effectively deal with change; can make decisions without having the total picture; is the settling influence in a crisis; does not have to finish things before moving on; and can comfortably handle risk and uncertainty. Encourages direct and tough debate but isn’t afraid to end and move on; is looked for direction in a crisis; faces adversity head on; energized by tough challenges; reads situation quickly; good at focused listening; can find common ground and get cooperation with minimum noise Creates a climate in which people want to do their best; can motivate many kinds of team members; builds appropriate rapport; empowers others; invites input from each person and shares ownership and visibility; makes each person feel his/her work is important. Possesses the ability to act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can adjust or flex style depending upon the situation; is seen as balanced despite the conflicting demands of the situation. Advises (Coach & Counsel) leaders in the planning, testing, measurement and implementation of change: Is willing to have crucial conversations; does not hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedback to others; allows others to know where they stand; faces up to people problems on any person or situation quickly and directly. Can work comfortably with senior leaders; can present to senior leaders without undue tension and nervousness; understands and shares how senior leaders think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can develop approaches likely to be seen as appropriate and positive. Understands why groups do what they do; picks up the sense of the group in terms of positions, intentions and needs; quickly picks up on what teams value and how to motivate them; can predict what groups will do across different situations. Serves as a program/project team resource: Accurately scopes out length and difficulty of tasks and projects; can orchestrate multiple activities at once to accomplish a goal; sets objectives and goals in partnership with functional leader; breaks down work into process steps; develops schedules that proactively anticipates and adjusts for problems and roadblocks; measures performance against goals. Thinks globally; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future Can facilitate effective idea generating and decision-making techniques; can project how potential ideas may play out in the real world. Comfortable serving as an educational resource in both formal and personal mentoring situations. Can effectively project manage complex, system-level initiatives autonomously with limited guidance, while mentoring and coaching junior consultants in a team environment to ensure project initiative timelines and metrics are being met. Analysis, Design, Development and Implementation high-impact leadership and organizational development strategies and programs that support and drive a culture of high engagement, performance, career growth and talent mobility across the organization. Job Opening

ID 94048

Qualifications:

Education:

4 Year / Bachelors Degree required. Prefer that the degree is in statistics, economics, mathematics, data analytics or strong relevant technical experience. Graduate Degree preferred. Master’s Degree Preferred.

Experience:

Minimum five years in analytics role. Experience delivering insightful analytics with significant complexity with a high degree of autonomy. Required. Additional Skills/Requirements (required): Advanced proficiency in Excel, including PivotTables, Power Pivot, and dynamic reporting to streamline data analysis. Hands-on experience with data visualization tools such as Power BI, enabling effective storytelling through data. Expertise in data querying and aggregation, extracting and integrating information from multiple systems to generate meaningful conclusions. Strong analytical skills, capable of identifying trends, interpreting findings, and uncovering actionable business opportunities. Proven ability to present data-driven insights, translating complex technical analyses into strategic recommendations for key stakeholders. Exceptional communication skills, adept at conveying complex data insights to non-technical audiences. Problem-solving mindset, driven by attention to detail and a strategic, analytical approach to challenges. Data Analysis Delivers added value to organization through knowledge, ideas and solutions for the business insights and analytics approach. Owns and leads development and execution of assigned components of Internal Consulting Group annual and ongoing organizational assessment process. Works across the enterprise to clearly define data definitions, standards and understanding for consistency in data reporting. Recommends insights and actions for growth and efficiency as an objective party. Effectively partners with leaders to effectively develop and maintain a comprehensive suite of performance dashboards. Proactively manages and supports senior leadership to identify, understand and capitalize on new growth and efficiency opportunities across the enterprise. Quickly and concisely summarizes results of analyses, assessments, group processes, etc. clearly in written and graphical presentation. Comfortably delivers summary of analyses, assessment, group processes, etc. through presentation materials and public speaking to leaders and teams at all levels of the organization. Reduces large amounts of data and information to tell a story, simplifies understanding for others, and identifies most critical information, while resisting urge for complete data to support decision making. Performs layers of quantitative and qualitative analysis to reveal previously hidden insights. Comfortable working with complex datasets and using analytics tools as required. Communication Leads discovery process through active listening and dialogue with customers and key stakeholders Is appropriately assertive with all levels of the organization, offering viewpoints that may be unpopular Captures, aligns, and effectively ensures agreement of expectations and objectives of engagements Adapts communication methods and messages for varying stakeholders and levels of leadership Summarizes results of analyses, assessments, group processes, etc. clearly in written and graphical presentation Delivers summary of analyses, assessment, group processes, etc. through public speaking Sees dialogue and discussion with stakeholders as an intervention and plans accordingly Creates and maintains an inspired vision of the future during all communication, linking work to system and market strategy Critical Thinking Reduces large amounts of data and information to tell a story, simplifies understanding for others, and identifies most critical information, while resisting urge for complete data to support decision making Brings creative ideas and solutions for consideration based on experience or potential feasibility Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot Performs layers of analysis to reveal previously hidden insights Understands and navigates organizational and political climate Understands values and motivators of key stakeholders, and adjusts approach as needed to accelerate results Appropriately plans pace/timing of work and progress considering noncontrollable factors Leadership Provides leadership for Internal Consulting Group analytics function, including mentoring of junior team members assigned to support body of work Provides direction and leadership to project teams, demonstrating ability to lead through influence and leveraging relationships Functions in partnership with customers, sharing ownership and accountability for results Is comfortable working with senior leaders in the organization in a consulting role vs. as “order taker” Embraces teambuilding and possesses interpersonal relationship skills Negotiates varying wants vs. needs across key stakeholders, forces common understanding of objectives and approach Acts with courage in confronting difficult situations, is energized by challenging problems and thrives in situations of risk and uncertainty Recognizes mixed motivation across stakeholders, resistance to change, and seeks to resolve through dialogue and discovery of root cause Manages conflict/confrontation by addressing head-on, bringing real issues to the surface and finding common ground Provides timely, relevant, and actionable feedback to customers and colleagues from a place of compassion Has “thick skin” and does not take conflict, negative feedback, or frustration personally but uses as learning and opportunity to accelerate results Presents as a calming influence during times of crisis Systems Thinking Demonstrates ability to see the organization, recognizing the interdependence and connection between and among its various systems and processes. Focuses on long term objectives. Considers future implications of today s decisions. Judges success on qualitative as well as quantitative measures. Thinks upstream and downstream. Anticipates and prepares for the future. Seeks to optimize the bigger picture. Demonstrates constancy of purpose. Is a role model for continuous improvement of leadership characteristics and behaviors.

Special Conditions:

Willingness to pursue professional certifications and development opportunities Additional Skills/Requirements (preferred): Serves as an internal consultant on growth and revenue opportunities, value optimization and efficiency opportunities, and execution of high priority initiatives: Demonstrates dedication to meeting the expectations and requirements of internal customers; establishes and maintains effective relationships with customers and gains their trust and respect; gets first-hand customer information and uses it for improvements in designing and redesigning the most Remarkable Patient Experience in every dimension, every time and to achieve the organization s strategic plan. Understands and communicates a compelling and inspired vision or sense of core purpose; is proactive and talks beyond today; makes the vision shareable by everyone and in all settings. Exhibits a keen sense about managing the creative process of others; is good at bringing the creative ideas of others to market; has good judgment about which creative ideas and suggestions will work. Expert with established processes and standard work protocol with little to no rework; is tolerant with people and processes; Spends his/her time and the time of others on what s important; quickly zeros in on the critical few and puts the trivial many aside; can quickly sense what will help or hinder accomplishing a goal Probes all viable sources for answers; can see opportunities for synergy and integration where others cannot; can simplify complex processes.

Serves as a change agent:

Can effectively deal with change; can make decisions without having the total picture; is the settling influence in a crisis; does not have to finish things before moving on; and can comfortably handle risk and uncertainty. Encourages direct and tough debate but isn t afraid to end and move on; is looked for direction in a crisis; faces adversity head on; energized by tough challenges; reads situation quickly; good at focused listening; can find common ground and get cooperation with minimum noise Creates a climate in which people want to do their best; can motivate many kinds of team members; builds appropriate rapport; empowers others; invites input from each person and shares ownership and visibility; makes each person feel his/her work is important. Possesses the ability to act in ways that seem contradictory; is very flexible and adaptable when facing tough calls; can combine seeming opposites like being compassionately tough, stand up for self without trampling others, set strong but flexible standards; can adjust or flex style depending upon the situation; is seen as balanced despite the conflicting demands of the situation. Advises (Coach & Counsel) leaders in the planning, testing, measurement and implementation of change: Is willing to have crucial conversations; does not hold back anything that needs to be said; provides current, direct, complete and actionable positive and corrective feedback to others; allows others to know where they stand; faces up to people problems on any person or situation quickly and directly. Can work comfortably with senior leaders; can present to senior leaders without undue tension and nervousness; understands and shares how senior leaders think and work; can determine the best way to get things done with them by talking their language and responding to their needs; can develop approaches likely to be seen as appropriate and positive. Understands why groups do what they do; picks up the sense of the group in terms of positions, intentions and needs; quickly picks up on what teams value and how to motivate them; can predict what groups will do across different situations. Serves as a program/project team resource: Accurately scopes out length and difficulty of tasks and projects; can orchestrate multiple activities at once to accomplish a goal; sets objectives and goals in partnership with functional leader; breaks down work into process steps; develops schedules that proactively anticipates and adjusts for problems and roadblocks; measures performance against goals. Thinks globally; can easily pose future scenarios; can discuss multiple aspects and impacts of issues and project them into the future Can facilitate effective idea generating and decision-making techniques; can project how potential ideas may play out in the real world. Comfortable serving as an educational resource in both formal and personal mentoring situations. Can effectively project manage complex, system-level initiatives autonomously with limited guidance, while mentoring and coaching junior consultants in a team environment to ensure project initiative timelines and metrics are being met. Analysis, Design, Development and Implementation high-impact leadership and organizational development strategies and programs that support and drive a culture of high engagement, performance, career growth and talent mobility across the organization.