Business Analyst I Position Available In Gaston, North Carolina

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Company:
Ian Martin Group Inc
Salary:
$89440
JobFull-timeOnsite

Job Description

Business Analyst I
Gastonia, North Carolina (Hybrid)
Contract
$42 – $44 USD
Job Description
Business Analyst I

Pay Rate:

$42-$44/hour

Contract:

1 Year

Location:

Gastonia, NC 28056 (Hybrid)
Raise is currently hiring a Business Analyst I on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader.
About the Role
We are looking for highly motivated individual for an advisor role to represent Customer Care Operations (CC Ops) by partnering with Enterprise (TIS) with the primary responsibility of facilitating end to end requirements gathering for the business in relation to prioritized system changes or enhancements.
Responsibilities
Partner with enterprise functional and technical teams to deliver key phases of the Customer Information System (CIS) implementation and related activities.
Gather, analyze, and document business requirements for system enhancements.
Conduct and support testing for CIS Systems, including parallel billing.
Build strong relationships and maintain effective communication with stakeholders and Customer Care teams.
Communicate the impacts of system enhancements to stakeholders.
Act as a liaison between business stakeholders and developers, providing clarification and support as needed.
Own assigned duties and manage multiple tasks simultaneously.
Use problem-solving, analytical, and critical thinking skills to facilitate end-to-end requirements gathering.
Qualifications
University degree in a related field with at least 4 years of experience in business or systems analysis, or equivalent education and experience.
Experience with large-scale Customer Information System implementations, including design, build, test, and implementation cycles.
Familiarity with CIS and CRM applications, preferably CCB.
Understanding of Customer Care Operations and business needs.
Strong analytical and problem-solving skills.
Proven ability to make sound decisions and deliver results.
Excellent interpersonal skills, including consensus-building, negotiation, and facilitation.
Looking for meaningful work? We can help
Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity.
We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to , including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities.
We have a dedicated webpage for accommodations where you can learn more about what we offer, and request accommodation: https://raise.jobs/accommodations/
In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or another job posting by Raise (or have any other questions),

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