Bank Business Process Consultant Lead Position Available In Mecklenburg, North Carolina

• Why USAA?
• At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
• honesty, integrity, loyalty and service
• define how we treat each other and our members. Be part of what truly makes us special and impactful.
• The Opportunity
• As a dedicated Bank Business Process Consultant Lead, you will apply expert knowledge of bank processes and products and acts as a trusted advisor by providing consultation services to internal clients in areas of strategic sourcing, alternatives and solutions, supplier management, affiliate agreement adherence, third party risk management, and bank operations.

Collects and consolidates demand and identifies opportunities within the Bank. Executes, oversees and monitors the development of business process related solutions for internal clients and members. Evaluates processes/ resources and develops effective solutions/ improvements/ enhancements to drive the efficient operation of the Bank. We offer a flexible work environment that requires an individual to be

• in the office 4 days per week.
• This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is
• not•available for this position.

• What you’ll do:
• + Identifies and implements strategic opportunities and solutions for key stakeholders.

Develops business process enhancements for the Bank that aligns business deliverables, bank strategy and risk management framework. Ensures alignment with customer and appropriate bank roadmap(s) and strategy. + Coaches others and leads acquisition and application of expert knowledge of the business. + Leads planning & execution and directs and coordinates activities for highly complex projects. + Applies a holistic understanding of risk and regulatory compliance to includes business strategies and solutions. + Manages risks by using established methodologies and exercising control plans to ensure alignment with CoSA specific requirements, process requirements, and business needs. + Provides consultation to influence and ensure CoSA level and business level processes address risk across all activities. + Reviews, advises, and develops communication plans for customers and internal stakeholders. + Ensures alignment between internal stakeholders and customers across all business process projects and services using proactive communication and engagement strategies. + Utilizes data and analytics to deliver insight into customer and business process performance, identifying opportunities to influence customer and business process activities and inform key stakeholders. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

• What you have:
• + Bachelor’s degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.

+ 8 years of experience in business process consultation, process design, developing business processes, procedures, measures, metrics. + Expert knowledge of bank products and processes. + Experience leading programs/projects, business process owner/consultant or working in an agile environment. + Extensive experience in applying quality management, process improvement, and leveraging process improvement tools and methodologies. + Experience applying retail bank subject matter expertise to simplify the customer experience, standardize process execution, and automate where possible. + Expert experience/ knowledge of Risk Management frameworks and Banking Regulatory requirements. + Demonstrated experience with process improvement, workflow, benchmarking and/or evaluation of business processes.

• What sets you apart:
• + Experience working remediation efforts. + Experience in issue management. + Experience in one or more of the following: + Account Take-Over (ATO) + Website Customer Support + Americans with Disabilities Act (ADA) + U.S. military experience through military service or a military spouse/domestic partner.
• Compensation range:
• The salary range for this position is: $127,310
• $243,340.
• USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

• Compensation:

• USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.

You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

• Benefits:

• At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.

These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._

• If you are an existing USAA employee, please use the internal career site in OneSource to apply.
• Please do not type your first and last name in all caps.
• _Find your purpose. Join our mission._
• USAA is unlike any other financial services organization.

The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself

• you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
• Notice at Collection (https://statmcstg.

usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.

USAA is an EEO/AA Employer

• applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.