IT Business Analyst II Position Available In Mecklenburg, North Carolina

Requisition ID:

223811

Locations:

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401(k) match + health coverage + employee stock purchase plan

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Job OverviewThe IT Business Analyst I and II is a member of an IT agile, scrum team responsible for understanding business process objectives and helping their team translate needs into actionable technology requirements, designs. Major activities include requirements gathering, refining of scope, analyzing data sources, assisting with user acceptance testing, and gathering user feedback on IT deliverables. The IT Business Analyst 1 and 2 will also have a hands-on role in the full Agile, Scrum life cycle, from user story ideation through development, deployment, and production support.

Duties & ResponsibilitiesLeads the collaboration with key stakeholders by gathering information to better understand their business processes and needs to increase efficiency, productivity, and functionality of IT resources, through analysis and determine requirements and gapsGathers and documents business and functional requirements, and translates to the technical team for delivery of technology solutionsAssists developers in unit testing deliverables and facilitates the user acceptance testing with business partners to ensure quality and functionalityParticipates in key agile routines such as backlog replenishment, user story mapping, sprint reviews, and retrospectives to increase efficiencies and processesProvides level 2 support for all technology solutions in the assigned application portfolio by performing root cause analysis, collaborating with business partners and IT Teammates to resolve the issues and or incidentsSupports business teams by monitoring and reviewing incident logs, escalating to the project owner or business process lead when an issue arises that cannot be resolved through support-level involvementConfirms all tickets are properly set up and assigned to the correct resource, tracks user support tickets to ensure proper follow-up and ticket closure, and communicates resolutions to the user once the incident is resolvedKnowledge, Skills, & AbilitiesMust have excellent communication and collaboration skillsMust have 3 years’ experience with IT solution implementationsBuilds positive, trusting relationships with business customers, and develops a deep understanding of their needs while fostering strong, collaborative relationships with IT team membersManage and facilitate successful, effective meetings, if applicableSelf-directed, proactive, and able to prioritize/execute work independentlyMinimum QualificationsBachelor’s degree (4 years)Knowledge acquired through 3 to up to 5 years of work experiencePreferred QualificationsBusiness degree is preferredWork EnvironmentOffice Environment 4 days onsite, 1 day remote at our corporate headquarters in South Park #LI-AF1Equal Opportunity Employer – All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.

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