MIAM Business Operations Analyst Senior Position Available In Mecklenburg, North Carolina
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Job Description
- Why USAA?
- At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values
- honesty, integrity, loyalty and service
- define how we treat each other and our members. Be part of what truly makes us special and impactful.
- The Opportunity
- As a dedicated MIAM Business Operations Analyst Senior, you will support the strategic growth of our Member Identity and Access Management (MIAM) department.
This role focuses on providing data-driven insights to optimize our identity, authentication, and authorization products. You will analyze complex data, identify key trends, and collaborate with business and IT partners to implement solutions that enhance security, improve user experience, and drive business performance. Consults with the business to understand and define opportunities and recommends solutions by analyzing data and providing key insights to inform decisions. Provides domain expertise on all matters of business analytical or operational data needs. Works closely with enterprise and business process owners to integrate data analytics into business processes to improve business performance. We offer a flexible work environment that requires an individual to be
- in the office 4 days per week.
- This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is
- not•available for this position.
- What you’ll do:
- + Partners and collaborates with the business and Information Technology to meet the needs for COSA data reporting, analytics and complex projects work.
+ Performs complex compilation, analysis and reporting of COSA data; delivers key insights and recommendations on data trends to inform leaders and drive decisions + Applies advanced subject matter technical knowledge in consulting and advising business partners on ad hoc or undefined matters related to business analytics and decision support solutions. + Identifies and pursues opportunities to use advanced data delivery and business solutions techniques to optimize their contribution to resolving business issues. + Proactively and fluidly interacts across key collaborators to deliver and improve efficiency and effectiveness of the reporting needs. + Influences key collaborators on approaches and solutions for data reporting, analytics and complex projects work. + Applies intermediate knowledge of information systems and data infrastructure to provide business and technical guidance to internal clients. + Maintains a good understanding of business processes, supporting data and applications and strategic direction. + Proactively communicates between business/enterprise processes and analytics team to improve delivery, value and integration of analytics into business/enterprise processes. + Partners with technology group to define business requirements, perform user acceptance testing and implement changes. + Provides guidance to junior analysts to further technical acumen with data & analytics community. + Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
- What you have:
- + Bachelor’s degree in Science, Technology, Engineering or Mathematics (STEM) or related degree field is required; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
+ 6 years of reporting and/or data management experience with accountability for complex tasks and/or projects using applicable tools and languages (
Example:
SQL, Python, GGplot, Tableau) + OR + Advanced degree in Science, Technology, Engineering or Mathematics (STEM) or related degree field with 4 years of reporting and/or data management experience with accountability for complex tasks and/or projects using applicable tools and languages ((
Example:
SQL, Python, GGplot, Tableau). + Demonstrated knowledge of the function/field through application of knowledge, skills, abilities, and technologies towards work products. (
Example:
Querying, Data Wrangling, Report Development, Requirements Gathering). + Demonstrated business insight in the areas of the business operations, industry practices and emerging trends required. + Good interpersonal and communication skills to deliver information effectively to all levels of management. + Knowledge of applicable compliance and regulatory data requirements and ability to develop, document, and maintain policy/procedures in alignment to these requirements.
- What sets you apart:
- + Experience with data analysis related to Customer Identity and Access Management (CIAM) solutions, including registration, authentication, authorization, and profile management.
+ Demonstrable ability to analyze data from CIAM platforms (such as Experian Precise ID, Forgerock, Socure) to identify trends, anomalies, and opportunities for improvement in user experience and security. + Experience in using data to optimize CIAM workflows, such as user registration, password reset, and multi-factor authentication enrollment. + Demonstrated understanding of CIAM metrics and KPIs, including user conversion rates, authentication success rates, and fraud detection rates.
- Compensation range:
- The salary range for this position is: $103,450.00
- $197,730.00
Compensation:
You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors. The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
-
Benefits:
- At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness.
These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. For more details on our outstanding benefits, visit our benefits page on USAAjobs.com. _Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting._ _USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran._
- If you are an existing USAA employee, please use the internal career site in OneSource to apply.
- Please do not type your first and last name in all caps.
- _Find your purpose. Join our mission._
- USAA is unlike any other financial services organization.
The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity. USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you’ll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don’t have to be connected to the military yourself
- you just need to share our passion for serving our more than 13 million members. USAA is an EEO/AA Employer
- applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law. California applicants, please review our HR CCPA
- Notice at Collection (https://statmcstg.
usaa.com/mcontent/static_assets/Media/enterprise_hr_cpra_notice_at_collection.pdf) here.
USAA is an EEO/AA Employer
- applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
