PEGA Smart Dispute Business Analyst / Product Owner Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The PEGA Smart Dispute Business Analyst/Product Owner position in Washington, DC offers a long-term opportunity for candidates with 10+ years of overall experience and 5+ years in banking or financial services. Responsibilities include collaborating with stakeholders, designing functional specifications, and customizing PEGA Smart Dispute components. Experience with Agile methodologies and strong communication skills are required for this role. Dice Id: 91131645 Position Id: 8620260.
Job Description
PEGA Smart Dispute Business Analyst / Product Owner
Job Title:
: PEGA Smart Dispute Business Analyst / Product Owner
Location:
Washington, DC (Hybrid 3 days a week onsite)
Duration :
:
Long Term Job Description:
Responsibilities:
Collaborate with stakeholders, business users, and technical teams to gather and analyze business requirements related to dispute management and resolution processes.
Design and document functional specifications, business rules, and user stories for the implementation of PEGA Smart Dispute solutions.
Perform gap analysis to identify areas for process improvement and efficiency enhancement within the cards and payments domain.
Configure and customize PEGA Smart Dispute components to align with business requirements and industry best practices.
Conduct workshops and meetings to facilitate requirements gathering, solution design, and stakeholder engagement.
Collaborate with PEGA developers and technical teams to ensure successful implementation and integration of Smart Dispute solutions
.
Qualifications and Skills:
Overall 10+ Years of experience and 5+ years of experience as a Business Analyst/Product Owner within the banking or financial services industry, with a focus on cards and payments.
Proven experience working on PEGA Smart Dispute implementations or similar dispute management platforms.
Strong understanding of dispute processing workflows, chargeback rules, and regulatory requirements (e.g., Reg E, Reg Z) in the banking sector.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams and stakeholders.
Experience with Agile methodologies and project management practices.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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Dice Id:
91131645
Position Id:
8620260
