Senior Analyst – Advanced Business Analytics Position Available In Mecklenburg, North Carolina

Senior Analyst – Advanced Business Analytics .
General information
Career area
Consumer Analytics
Work Location(s)
500 Woodward Avenue, MI, 601 S. Tryon Street, NC
Remote?
No
Ref #
19737
Posted Date
05-06-25
Working time
Full time
Ally and Your Career
Ally Financial only succeeds when its people do – and that’s more than some cliché people put on job postings. We live this stuff! We see our people as, well, people – with interests, families, friends, dreams, and causes that are all important to them. Our focus is on the health and safety of our teammates as well as work-life balance and diversity and inclusion. From generous benefits to a variety of employee resource groups, we strive to build paths that encourage employees to stretch themselves professionally. We want to help you grow, develop, and learn new things. You’re constantly evolving, so shouldn’t your opportunities be, too?

Work Schedule:

Ally designates roles as (1) fully on-site, (2) hybrid, or (3) fully remote. Hybrid roles are generally expected to be in the office a certain number of days per week as indicated by your manager. Your hiring manager will discuss this role’s specific work requirements with you during the hiring process. All work requirements are subject to change at any time based on leader discretion and/or business need.
The Opportunity
This role is on a hybrid schedule in office a few days weekly in either our Charlotte or Detroit office locations. Are you passionate about transforming data into insights that drive impactful business decisions? Reporting to the CX Analytics Manager, the Senior Data Analyst will collaboratively work with other analysts on the team and stakeholders to produce performance, control, fulfillment reporting and/or additional project-based analyses for Invest, Wealth, Deposits, and Auto Dealer and Consumer servicing teams and matrix partners. In this role, you’ll have the opportunity to shape the way Ally leverages data by leading complex analyses, optimizing data processes, and partnering across departments to deliver actionable insights that impact the customer experience. As a member of the CX Analytics team, you will be required to respond quickly to evolving business opportunities and maintain strong stakeholder relationships within all levels of the organization. As such, the ideal candidate must be passionate about delivering results, willing and eagerness to push boundaries, self-motivated, detail oriented, and able to sort through substantial amounts of information to pinpoint what is relevant.
At this time, Ally will not sponsor a new applicant for employment authorization for this position.
The Work Itself
Combine business knowledge and interpretation of data to support a team passionate about delivering insightful reporting and analysis around the customer experience to drive innovation within Ally
Maintenance and creation of business intelligence, continuously monitor and evaluate reporting processes and tools for opportunities to improve efficiency, accuracy, and usability
Leveraging advanced technical skills, lead analytic projects in response to stakeholder requests and strategic initiatives
creative problem solving and innovative thinking when answering business questions
Provide mentorship on the design, build, and updating of business intelligence platforms to other analysts
Coordinate with executive leadership, application development teams, product owners, learning & development teams, data engineers, and other matrix partners on data projects
Partner with Data Governance to establish & maintain data quality monitoring by appropriately documenting completed work.
Provide data submission support for internal & external audit needs
The Skills You Bring
Bachelor’s Degree in Economics, Statistics, Analytics, Data Science, Mathematics, Finance, Actuarial Science Computer Science, or a related field
3+ years of hands-on data architecture, maintenance, and analysis in any or all the subjects below:
Contact Center Performance
Process Monitoring
Interaction Monitoring
Workforce Management Strategies
Customer Experience
Audit participation
2+ years of experience in SQL coding, with exposure to Python or R
Experience working with large datasets and using tools such as Jupyter Notebooks, Excel, Posit (RStudio), GitLab, for version control, and dbt for data transformation and modeling
Experience with statistical analysis and quantitative techniques like clustering, decision-trees, linear regression, etc.
Experience with business intelligence software such as Power BI, Tableau and/or Streamlit is required
Snowflake data architecture and tools, and knowledge in relational database principles preferred
Ability to transform data insights into business solutions and provide strategic recommendations to stakeholders to influence decisions with detailed analytical support and accuracy
Experience working on complex initiatives, navigating cross-functional teams and working productively with varying levels of seniority and leadership styles
#LI-Hybrid
How We’ll Have Your Back
Ally’s compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Our Total Rewards program includes industry-leading compensation and benefits plus additional incentives that are designed to meet your needs and those of your family so you can get the most out of your career and your life, including:

Time Away:

Program starts at 20 paid time off days in addition to 11 paid holidays and 8 hours of volunteer time off yearly (time off days are prorated based on start date and program varies based on full or part-time status and management level).
Planning for the

Future:

plan for the near and long term with an industry-leading 401K retirement savings plan with matching and company contributions, student loan pay downs and 529 educational save up assistance programs, tuition reimbursement, employee stock purchase plan, and financial learning center and financial coach access.
Supporting your

Health & Well-being:

flexible health and insurance options including medical, dental and vision, employee, spouse and child life insurance, short- and long-term disability, pre-tax Health Savings Account with employer contributions, Healthcare FSA, critical illness, accident & hospital indemnity insurance, and a total well-being program that helps you and your family stay on track physically, socially, emotionally, and financially.
Building a

Family:

adoption, surrogacy and fertility assistance as well as paid parental and caregiver leave, Dependent Day Care FSA back-up child and adult/elder care days and childcare discounts.

Work-Life Integration:

other benefits including Mentally Fit Employee Assistance Program, subsidized and discounted Weight Watchers® program and other employee discount programs.
Other compensations: depending on the role for which you are considered, you may be eligible for travel allowances, relocation assistance, a signing bonus and/or equity.