Business Services Center Analyst 1 (NY HELPS) – VID 190675 Position Available In Albany, New York

Basics Schedule Location Job Specifics How to Apply Indicates whether if this vacancy posting is part of the

NY HELPS

Program. NY HELP Yes The agency in which the vacancy exists. Agency General Services, Office of The job title for the vacancy. Title Business Services Center Analyst 1 (NY HELPS) – VID 190675 The job title for the vacancy. Occupational Category Other Professional Careers The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit. Salary Grade NS The collective bargaining unit to which this vacancy is assigned. Bargaining Unit PS&T – Professional, Scientific, and Technical (PEF) The minimum and maximum of the salary range for this vacancy. Salary Range From $53764 to $85138 Annually Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time This indicates the type of job, typically permanent, temporary, or provisional. ‘Provisional’ means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Contingent Permanent Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. ‘Competitive class’ indicates that the applicant must take and pass an appropriate civil service examination. ‘Non-competitive class’ indicates that the applicant’s qualifications will be evaluated without a civil service examination. ‘Exempt class’ indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. ‘Labor class’ requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Non-competitive Class Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0% This provides information on the expected workweek. Workweek Mon-Fri The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time. Hours Per Week 37.5 Workday The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy’s shift can start. From 9 AM The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy’s shift can end. To 5 PM If checked, the agency allows flextime. Flextime allowed? No If checked, this vacancy includes mandatory overtime. Mandatory overtime? No If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes The county in which the vacancy is located. County Albany The street address where the vacancy is located. Street Address 1220 Washington Ave. The city where the vacancy is located. City Albany The state where the vacancy is located (the default is New York). State NY The zip code where the vacancy is located. Zip Code 12226 The duties that the incumbent of the vacancy will be expected to perform. Duties Description The incumbent of this position will be assigned to one of the Business Services Center Finance service lines. Duties of this position include, but are not limited to the following:

• Responsible for the work performed by the staff within an assigned service line, coaching and directing staff in the performance of their day-to-day duties.
• Disseminate technical assistance to staff engaged in assisting customers, agencies, and their vendors, overseeing the most difficult and complex issues.
• Maintain a comprehensive understanding of various BSC systems, such as SFS and FileNet, including the ability to run reports.
• Maintain a comprehensive understanding of laws, rules and regulations as appropriate for your service line, and how to effectively apply them in diverse situations.
• Monitor performance metrics, evaluate and develop corrective measures when necessary.
• Provide support and advice to the entire unit on the most complicated requests.
• Conduct both written and telephone communications and preparing correspondence to customers, vendors, program administrators and others regarding requesting information, the giving of assistance or advice, and the answering of questions.
• Provide guidance, technical assistance and training to customer agencies and/or vendors to facilitate the appropriate processes, ensuring all control requirements are met.
• Develop and implement Standard Work protocols in your unit and soliciting feedback from staff on necessary changes and improvements.
• Lead and participate in team huddles and sharing your ideas and insights with staff.
• Perform all duties with a “continuous improvement” mindset, offering ideas and solutions to coworkers.
• Interact with customers (telephone, email, in person) in a respectful, helpful manner, and actively listening to issues and guide them through appropriate solutions.
• Take a lead role in providing the best possible customer service while keeping the BSC’s and the State of New York’s needs in perspective.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position The minimum qualifications required for this vacancy. Minimum Qualifications This title is part of the New York Hiring for Emergency Limited Placement Statewide Program (NY HELPS)

• and applicants must meet the following minimum qualifications to be considered for this position: This title includes a traineeship opportunity, and applicants will be appointed to the appropriate level
• based on their experience and education.

Required experience:

Professional experience providing support to finance and human resources staff in the areas of Accounts Receivable and Payable, Purchasing, Travel and Credit Card, Payroll, Personnel Administration and Benefits, and Time and Attendance. Master’s and higher-level degrees in a related field will substitute for one year of required experience.

• Business Services Center Analyst level requirements:
• Business Services Center Analyst Trainee 1 (equated to SG-14): bachelor or higher degree.
• Business Services Center Analyst Trainee 2 (equated to SG-16): bachelor or higher degree and one year of required experience.
• Business Services Center Analyst 1, SG-18: bachelor or higher degree and two years of required experience.

Applicants may also be appointed to this position if currently reachable on the appropriate eligible list for this title OR are a current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 11 or above and eligible for transfer under Section 70.1, 52.6 or 70.4 of the Civil Service Law.

• 70.

4

Transfer:

Candidates must have one year or more of qualifying permanent service at the Grade 11 or above AND possession of a bachelor’s degree; AND standing on the Professional Careers Opportunities (PCO) or Public Administration Traineeship Transition (PATT) eligible lists.

PCO Candidates:

Individuals with a score of 100 or above on the Professional Career Opportunities (PCO) eligible list are encouraged to apply. Individuals who possess a bachelor’s degree or higher AND have 55b/c eligibility are encouraged to apply. If applying using your 55b/c status, please provide a copy of your current 55b/c eligibility letter. For additional information regarding 55b/c and/or how to apply please visit the Civil Service webpage https://www.cs.ny.gov/rp55/. Successful completion of a two-year traineeship leads to appointment as a Business Services Center Analyst Specialist 1, SG-18.

NOTE:

IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional comments regarding the vacancy. Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING

Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines. Some positions may require additional credentials or a background check to verify your identity. The name of the contact person for this vacancy. Name Human Resources/ARG The telephone number to use for questions about this vacancy. Telephone 518-473-5282 The fax to use for this vacancy. Fax 518-486-1631 Email address for emailing applications, or to ask questions about this vacancy. Email Address HRresumes@ogs.ny.gov Address The street address of the contact for this vacancy. Street NYS Office of General Services, HRM 31st Floor Corning Tower, Empire State Plaza The city for the contact for this vacancy. City Albany The state of the contact for this vacancy (the default is New York). State NY The zip code for the contact for this vacancy. Zip Code 12242 Instructions for potential applicants. Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.