Business Services Center Analyst 2 – VID 190996 Position Available In Albany, New York

Basics Schedule Location Job Specifics How to Apply Indicates whether if this vacancy posting is part of the

NY HELPS

Program. NY HELP No The agency in which the vacancy exists. Agency General Services, Office of The job title for the vacancy. Title Business Services Center Analyst 2 – VID 190996 The job title for the vacancy. Occupational Category Other Professional Careers The salary grade for this vacancy. Salaries are determined by salary grade and bargaining unit. Salary Grade 23 The collective bargaining unit to which this vacancy is assigned. Bargaining Unit PS&T – Professional, Scientific, and Technical (PEF) The minimum and maximum of the salary range for this vacancy. Salary Range From $86681 to $109650 Annually Indicates whether this job is full-time or part-time. If the job is part-time, an estimated percentage will be provided. Employment Type Full-Time This indicates the type of job, typically permanent, temporary, or provisional. ‘Provisional’ means that the appointment will be temporary until the incumbent takes and passes an appropriate civil service examination. Appointment Type Contingent Permanent Jurisdictional class is the indicator for how this job can be filled. The classified service is governed by the Civil Service Commission, and consists of competitive, non-competitive, exempt, and labor classes. ‘Competitive class’ indicates that the applicant must take and pass an appropriate civil service examination. ‘Non-competitive class’ indicates that the applicant’s qualifications will be evaluated without a civil service examination. ‘Exempt class’ indicates that the applicant will be evaluated by methods other than competitive or non-competitive, and that incumbents will not be granted tenure. ‘Labor class’ requires that applicants possess skills or other physical characteristics that cannot effectively be evaluated by other means. The unclassified service is legislatively defined, and includes such positions as elected officials, department and agency heads, and all academic personnel in public schools, colleges, and universities. Jurisdictional Class Competitive Class Estimates the percentage of time incumbents of this vacancy will be required to travel. Travel Percentage 0% This provides information on the expected workweek. Workweek Mon-Fri The number of hours in the workweek, typically 37.5 or 40 for full time, or any other number for part time. Hours Per Week 37.5 Workday The start time for this vacancy. If the agency employs flextime, this will be the earliest time this vacancy’s shift can start. From 9 AM The end time for this vacancy. If the agency employs flextime, this will be the latest time this vacancy’s shift can end. To 5 PM If checked, the agency allows flextime. Flextime allowed? No If checked, this vacancy includes mandatory overtime. Mandatory overtime? No If checked, this agency allows compressed workweek scheduling. Compressed workweek allowed? No If checked, this agency allows telecommuting for this position. Telecommuting allowed? Yes The county in which the vacancy is located. County Albany The street address where the vacancy is located. Street Address 1220 Washington Ave, State Office Campus BLDG 5 The city where the vacancy is located. City Albany The state where the vacancy is located (the default is New York). State NY The zip code where the vacancy is located. Zip Code 12226 The duties that the incumbent of the vacancy will be expected to perform. Duties Description The incumbent will be responsible for overseeing the day-to-day operations of a section within BSC HR, Finance or Support. The incumbent will perform and supervise a variety of duties within OGS’ Business Services Center (BSC). Duties may include, but are not limited to:

• Manage various teams in the performance of their duties in the service line.
• Work collaboratively to manage workload capacity within units, shifting staff or work as needed.
• Update service line trainings, policies, and procedures, getting approval of service line management and working with the BSC Customer Care team to disseminate communication to customer agencies.
• Provide technical and subject matter assistance to staff engaged in assisting customers, agencies and their vendors and overseeing the most difficult and complex issues.
• Monitor the BSC metrics dashboard and interpreting key performance indicators, implementing necessary changes to better streamline processes and procedures, while delivering excellent customer service.
• Oversee teams who are responsible for generating and interpreting a variety of canned and ad hoc reports and determining if follow-up action is needed.
• Respond to customer inquiries via telephone, in person and by e-mail in a respectful, helpful manner and actively listen to issues and guide them through appropriate solutions.
• Documenting and drafting and conducting process confirmations on standard work related to your assigned service line.
• Work special assignments as requested.

The incumbent will utilize the Oracle Right Now telephone tracking/ticketing system used within the BSC to monitor tickets and additional systems to monitor BSC performance metrics for their assigned section.

Preferred Skills:

• Excellent verbal and written communication skills.
• Strong teamwork/interpersonal skills.

The Business Services Center (BSC) was established in September 2012 to make Human Resources and Finance transaction processing consistent across New York State government agencies. Since its inception, the BSC has increased efficiencies and lowered costs across the state. The BSC supports advancement and frequently promotes their employees in consideration of their hard work and dedication to the Office of General Services-BSC core mission. If you are looking for growth opportunities in an agency that fosters individual staff development, we encourage you to apply to this position. The minimum qualifications required for this vacancy. Minimum Qualifications Current New York State employee with one year or more of qualifying permanent service in a position allocated to a Grade 21 or above and eligible for transfer under Section 70.1 or 52.6 of the Civil Service Law.

NOTE:

IN ORDER TO AWARD THE PROPER CREDIT FOR WORK EXPERIENCE, RESUMES MUST INCLUDE MONTH AND YEAR FOR START AND END DATES. IF ANY OF THIS EXPERIENCE IS LESS THAN FULL TIME YOU MUST INDICATE THE AVERAGE NUMBER OF HOURS WORKED PER WEEK.

Additional comments regarding the vacancy. Additional Comments The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply. For a full version of OGS’s EEO/AA statement and benefits joining Team #OneOGS, please visit http://www.ogs.ny.gov/employment.

NOTE ON TELECOMMUTING

Employees are required to apply and obtain approval through management to telecommute according to the agency’s Telecommuting Program Guidelines. Some positions may require additional credentials or a background check to verify your identity. The name of the contact person for this vacancy. Name Human Resources/AJ The telephone number to use for questions about this vacancy. Telephone 518-473-5282 The fax to use for this vacancy. Fax 518-486-1631 Email address for emailing applications, or to ask questions about this vacancy. Email Address HRresumes@ogs.ny.gov Address The street address of the contact for this vacancy. Street NYS Office of General Services, HRM 31st Floor Corning Tower, Empire State Plaza The city for the contact for this vacancy. City Albany The state of the contact for this vacancy (the default is New York). State NY The zip code for the contact for this vacancy. Zip Code 12242 Instructions for potential applicants. Notes on Applying Please submit a resume and cover letter detailing how you meet the minimum qualifications along with the month/year and, if less than full time, the average hours worked per week for each position listed. Indicate the Position Title & Vacancy ID number of each position you are applying to.