Director of CX Position Available In New York, New York

The Director of CX is responsible for consulting with organizations to optimize and improve their Customer Experience (CX) programs. This role involves a blend of management analysis, strategic planning, and project execution to identify opportunities for improving organizational efficiency and customer-centric operations and approach. This role will provide data-driven insights, recommend solutions, and implement strategies and initiatives to enhance customer satisfaction and drive business growth.

Job requirements

Specific Responsibilities:

Review client CX data regularly to identify trends, issues, or opportunities for improvements.

Conduct meetings with clients to review progress, provide updates, and discuss strategic adjustments.

Collaborate internally with team members to ensure deliverables are on track and aligned with client expectations.

Oversee the preparation and finalization of client reports, ensuring accuracy and clarity of data insights.

Provide ongoing support to the team in troubleshooting project challenges and refining processes for efficiency.

Educational and Experience RequirementsMaster’s degree in Business, Psychology or related social science degree and 2 years experience as a management analyst or market research analyst.

Experience or skills must include:

Data Analysis:

Experience utilizing data to drive measurable improvements in customer satisfaction.

Analytical Skills:

Experience interpreting datasets to generate actionable insights.

Presentation:

Experience delivering presentations to stakeholders and clients.

Required Tools:

Medallia, Qualtrics, Decipher, SPSS, and/or Excel.

Travel Requirements:

2-4 trips per year within the United States of 3-5 days for professional conferences, client meetings and internal team meetings.

Minimum Salary:

131,706

Maximum Salary:

155,000

Salary Unit:

Yearly