Business Analyst, PHIEA New Position Available In Dauphin, Pennsylvania

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Business Analyst, PHIEA

Salary
$70,005.00 – $100,186.00 Annually
Location Dauphin County, PA
Job Type
Non-Civil Service Permanent Full-time
Job Number

N-2025-27719

Department
Insurance Department
Division

IN PHIEA

Opening Date
06/20/2025
Closing Date
7/7/2025 11:59 PM Eastern
Job Code
U3413
Position Number
50616826
Union
Non Union
Bargaining Unit
A3
Pay Group
XH44
Bureau / Division Code
00091010
Bureau / Division
PA Health Insurance Exchange Authority (PHIEA)
Worksite Address
Bowman Tower, 3rd Floor
Worksite Address
312-318 Market Street
City
Harrisburg, Pennsylvania
Zip Code
17101
Contact Name
Pennie HR Office
Contact Email
ra-pwpennie-hr-acct@pa.gov

DESCRIPTION

BENEFITS
QUESTIONS
THE

POSITION

Are you passionate about making a difference in the lives of Pennsylvanians by improving access to health insurance? Do you thrive in a collaborative environment and enjoy working with diverse stakeholders? If so, Pennie, Pennsylvania’s official health insurance marketplace, has an exciting opportunity for you! If you are looking for a rewarding opportunity to make a significant impact at one of the largest state-based marketplaces, we invite you to apply today!

DESCRIPTION OF WORK

As a Business Analyst, you will play a vital role in optimizing our operations to foster strong collaboration with key stakeholders, including Insurers/Carriers, Brokers, and Assisters. Your efforts will directly contribute to improving health insurance outcomes for Pennsylvanians whose needs are not met by other minimum essential coverage, ensuring the organization effectively achieves its mission.
This position serves as a primary contact for assisters and brokers, resolving issues and managing their training and certification processes. This role also coordinates meetings and develops materials for insurers/carriers, assists in creating educational resources for all stakeholders, and maintains the Pennie Broker and Assister SharePoint site. Furthermore, the analyst supports the monitoring of Contact Center vendor performance, participates in complex issue resolution, aids insurer/carrier processes, manages key partner-impacting procedures, analyzes and presents reports, and stays informed on relevant ACA regulations, all while contributing to team projects and performing other assigned duties.
Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

Full-time employment
Work hours are 8:00 AM to 4:30 PM, Monday – Friday, with 60-minute lunch.
Periodic travel in-state and out-of-state may be required.

Telework:

You may have the opportunity to work from home (telework) full-time. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg.

Salary:

Selected candidates who are new to employment with the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $70,005.00 (before taxes).
You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

Two years of experience reviewing, analyzing, modifying, and implementing customer-facing procedures, policies, and directives; and
A bachelor’s degree in business administration, business management, healthcare administration, operations management, information systems, or a related field (or equivalent education and experience).

Additional Requirements:

You must have experience working in the health insurance industry. You must reside in or be willing to relocate to Pennsylvania and maintain residency for the entirety of your employment with the agency. You must be able to perform all essential job functions
Preferred Qualifications (not required):
Strong written and verbal communication, time management, and presentation skills Experience with Affordable Care Act (ACA) federal- or state-based exchanges
How to

Apply:

Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable. Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans’ Preference tab or contact us at ra-cs-vetpreference@pa.gov.
Telecommunications Relay Service (TRS): 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.