Manager, Performance Analytics Position Available In Greenville, South Carolina

The Manager of Performance Analytics is responsible for assisting with reporting and analysis of customer and product growth for Small and Medium Business (SMB) segments, including: performance measurement by product and Sales Channel; performance measurement for major campaigns and initiatives; KPI tracking (e.g., penetration rates, churn/survival rates, tier mix and sell-in, average revenue per customer), monitoring customer and product growth in competitor overlap areas. The Manager will leverage Charter’s MicroStrategy-based BI environment and best-in-class data mining and data visualization tools to surveil performance across all geographies and segments within Charter’s diverse operating footprint.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience. Deliver reporting and analysis of customer and product performance metrics for Small and Medium Business (SMB) segments. Measure performance of Sales Channels, including the tracking of KPIs related to channel effectiveness and quality (e.g., productivity/close rates, churn/survival rates, tier mix, and sell-in, average revenue per customer). Contribute to the development and maintenance of reporting and analysis capabilities to monitor customer and product growth performance, by business segment, market, and competitive areas. Measure and track performance tracking of large, multi-channel marketing campaigns, such as back-to-school, holiday campaigns, etc., using sophisticated analytic approaches and techniques to estimate sales yield. Assist in preparing custom reporting and presentations to communicate the results of customer data analysis.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge Ability to read, write, speak, and understand English Strong knowledge of marketing and sales channel principles, techniques, and processes Hands-on experience developing and distributing reporting of business performance on a regular cycle Strong aptitude for analysis of business trends and performance measurement Strong communication skills, including experience presenting complex data and intelligence in a concise and easy-to-understand fashion MS Office skills, including PowerPoint, Excel, and Word, with a high level of proficiency in Excel Ability to manage large, complex projects Strong organizational skills and attention to detail Ability to succeed in a fast-paced, dynamic environment with limited oversight Proficiency with Think Cell and Tableau Required Education Bachelor’s degree from an accredited four-year college with a major in Marketing, Management, Finance, Statistics, or Economics, or related field or equivalent work experience Required Related Work Experience and Number of Years Business experience working within a Marketing, Sales, Business Intelligence, or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.) – 6-8 PREFERRED

QUALIFICATIONS

Preferred Education MBA Preferred Related Work Experience and Number of Years Management or leadership experience – 2+ WORKING

CONDITIONS

Office environment Occasional travel

MAN510 2025-56765 2025

Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life. A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you’re joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most. Watch this video to learn more. Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets. Learn about our inclusive culture.

Qualifications:

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge Ability to read, write, speak, and understand English Strong knowledge of marketing and sales channel principles, techniques, and processes Hands-on experience developing and distributing reporting of business performance on a regular cycle Strong aptitude for analysis of business trends and performance measurement Strong communication skills, including experience presenting complex data and intelligence in a concise and easy-to-understand fashion MS Office skills, including PowerPoint, Excel, and Word, with a high level of proficiency in Excel Ability to manage large, complex projects Strong organizational skills and attention to detail Ability to succeed in a fast-paced, dynamic environment with limited oversight Proficiency with Think Cell and Tableau Required Education Bachelor’s degree from an accredited four-year college with a major in Marketing, Management, Finance, Statistics, or Economics, or related field or equivalent work experience Required Related Work Experience and Number of Years Business experience working within a Marketing, Sales, Business Intelligence, or Strategic Planning function of a large organization with an established reputation for measuring business performance (e.g., telecom, media, financial services, publishing, retail, consulting, etc.) – 6-8 PREFERRED

QUALIFICATIONS

Preferred Education MBA Preferred Related Work Experience and Number of Years Management or leadership experience – 2+ WORKING

CONDITIONS

Office environment Occasional travel