Business Analyst – Project Lead – Hybrid Position Available In Richland, South Carolina

Business Analyst•Project Lead•Hybrid

Title:

Business Analyst•Project Lead•Hybrid

Description:

Business Analyst Project Lead

SCOPE OF THE PROJECT

The CFS Project is part of the client and is responsible for developing, implementing, and maintaining a federally mandated Child Support Enforcement System (CSES) that provides comprehensive support to the operation of client s Child Support Enforcement (CSE) program as well as for completing the development, implementation, and maintenance of the Family Court Case Management System (FCCMS) for all family courts.

DAILY DUTIES / RESPONSIBILITIES

This position is for a Business Analyst Project Lead and Functional Subject Matter expert who will be performing system testing, daily troubleshooting of complex defects, training, drafting General System Designs (GSDS) and assisting counties during the Maintenance and Operations phase of the FCCMS project.
The Business Analyst-Project Lead will report to the FCCMS Project Manager.

Primary Responsibilities:

Business Analysis
Review functional designs produced by vendor.
Create models to document existing, and proposed business processes.
Develop General System Design (GSD documents for new or enhanced system functionality.
Analyze proposed business process and software changes.
Testing
Execute test scripts.
Develop test scenarios/test cases and test scripts.
Record and verify test results.
Analyze and report test results.
Report defects to Test Manager/Test Team
Perform Regression Tests
Reproduce defects/demonstrate defects to development as needed.
Participate in Incident Review Meetings as needed.
Provide data analysis and root cause analysis as needed.
Review requirements, component designs and use cases and maintain test script traceability to each as applicable.
Prepare test data, including interface data files as needed, for executing test scripts.
Review test related work products, including but not limited to system test reports, training materials, computer-based training (CBT) courses and others as needed.
Participate in the monitoring and reporting on the execution of the System Development Contractor s performance under the CFS Project contract as it relates to all testing phases. This involves working with System Development Contractor s tools and appropriately extracting data to produce metrics and reports.
Training
Conduct End User Training for designated counties during rollout.
Ability to travel within the State to conduct onsite training as needed.
Ability to discuss application and configuration while relating application training to Clerks of Court staff s every day business.
Follow up on end user questions with Functional and Technical Experts in a timely manner.
Create and update end user training documents to include Participant Guides, FAQs, Workarounds, and Customized User Manual
Create computer-based training videos.
Provide online training.

Other Responsibilities:

Create End User Training Materials as needed.
Conduct level 2 help desk support of higher complexity application defects
Follow up on end user questions with Functional and Technical Experts in a timely manner
Update Application Configuration as needed.
Conduct help desk ticket resolution related to the FCCMS application.
Communicate announcements, workarounds, and FAQs to all FCCMS application users.
Create and update Adobe Acrobat forms and documents.

REQUIRED SKILLS

(RANK

IN ORDER OF IMPORTANCE

):
Strong Interpersonal skills with the ability to lead.
Ability to present, communicate and teach concepts in a clear and concise manner.
Strong organizational skills.
Ability to plan, organize, instruct, and review the work of the testing team.
Ability to use MS Office, MS Visual Studios, and

SHAREPOINT

effectively.
Ability to communicate (orally and written) effectively with technical, non-technical staff, customers/stakeholders (State and county) and executives.

PREFERRED SKILLS

(RANK

IN ORDER OF IMPORTANCE

):
Experience using, configuring, and maintaining the Family court case management system (FCCMS)
Experience documenting existing and proposed business processes.
Previous judicial experience
Previous experience in state government
Experience testing Judicial or Case Management System Development projects.
Experience in delivery of training.
Ability to travel to training site as needed to conduct training within the State.
Knowledge of testing concepts such as Component testing, Integration Testing, Performance Testing, Regression Testing and Acceptance Testing
Understanding of Agile or iterative software development methodologies
A strong understanding of the basics of financial operations, from receipts to disbursements to reconciliations and General Ledger Accounts

REQUIRED EDUCATION

BS/BA Degree or 10+ years of relevant experience in lieu
Mandatory skills:
Child Support Enforcement System, CSES, General System Design, GSD,
FCCMS application, help desk ticket resolution, Application Configuration, FCCMS project,
Adobe Acrobat forms, documents,
test scripts, test scenarios, test cases, test results, test data, testing phases,
Review requirements, component designs, use cases, data analysis, data files,
MS Office, MS Visual Studios, SHAREPOINT,
Family court case management system, FCCMS,
documenting existing, proposed business processes,
judicial, testing Judicial, Case Management System Development projects,
testing concepts, Component testing, Integration Testing, Performance Testing, Regression Testing, Acceptance Testing

VIVA USA

is an equal opportunity employer and is committed to maintaining a professional working environment that is free from discrimination and unlawful harassment. The Management, contractors, and staff of

VIVA USA

shall respect others without regard to race, sex, religion, age, color, creed, national or ethnic origin, physical, mental or sensory disability, marital status, sexual orientation, or status as a Vietnam-era, recently separated veteran, Active war time or campaign badge veteran, Armed forces service medal veteran, or disabled veteran. Please contact us at for any complaints, comments and suggestions.

Contact Details :

Account co-ordinator: Binodh M.

T, Phone :

,

Email:

VIVA USA INC.

3601 Algonquin Road, Suite 425
Rolling Meadows, IL 60008 | ;/p>
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Dice Id:

vivausa

Position Id:

BTSCBA28