Customer Experience Analyst (Nashville, TN or Cambridge, MA) Position Available In Davidson, Tennessee

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Customer Experience Analyst (Nashville, TN or Cambridge, MA)
locations
Nashville
Cambridge
Boston
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
554166
Job Title
Customer Experience Analyst (Nashville, TN or Cambridge, MA)
Job Description
The Customer Experience Analyst generates insights from deep analysis of quantitative and qualitative data from a variety of sources to provide thoughtful and relevant customer experience rmendations to Philips NAR (North America Region) and related businesses.
Your role:
Act as a project leader owning the research and problem solving with NAR, business leaders and team peers to address unique questions regarding customer experience and retention.
Integrate the best sources of data, supervise data mining and alignment across multiple platforms including Medalia, SAP, Siebel, Excel, and Salesforce. W data is not available, the role will also create alternative scenarios to increase market visibility.
Effectively make the case for business decisions using data visualization products such as PowerBI, Qlik, Tableau and PowerPoint. Make presentations that include rmendations on NAR and Business investment using data-driven insights, summary analysis of news and trends, andprehensive review of purchasing personas and behaviors as it relates to customer retention.
Define and manage dashboarding for NAR, report and manage advanced big data, and AI enabled analytics for Region stakeholders as it relates to customer experience and retention.
Proactively suggest and advocate for new digital features and functionality to support higher customer experience and retention rates across the E2E decision journey based on analysis of data.
You’re the right fit if:
You have a Bachelor’s Degree and/or equivalent education/experience. Master’s degree preferred.
You’ve acquired 5+ years of analytical and/or publishing experience on the US health care market including a deep understanding of how providers interface with technology in the areas of clinical operations, population health management and virtual care delivery.
Your skills include deep experience working with data and cloud infrastructures, storytelling and presentation development skills, and experience working with a CRM.
You are a self-starter with excellent customer service, collaboration, and project management skills.
You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without amodation for this position. How we work together
We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week.
Onsite roles require full-time presence in thepany’s facilities.
Field roles are most effectively done outside of thepany’s main facilities, generally at the customers’ or suppliers’ locations.
This is an office-based role.
About Philips
We are a health technologypany. We built our entirepany around the belief that every human matters, and we won’t stop until everybody everyw has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.
Learn more about our business.
Discover our rich and exciting history.
Learn more about our purpose.
Learn more about our culture.
Philips Transparency Details The pay range for this position in Nashville, TN is $87,000 to $140,000
The pay range for this position in Cambridge, MA is $98,000 to $157,000
The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity. In addition, otherpensation, such as an annual incentive bonus, salesmission or long-term incentives may be offered. Employees are eligible to participate in ourprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (withpany contribution), stock purchase plan, education reimbursement and . Details about our benefits can be found . At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role andpensation decisions are dependent upon the facts and circumstances of each case. Additional Information
US work authorization is a precondition of employment. Thepany will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.
Company relocation benefits will not be provided for this position. For this position, you must reside in or withinmuting distance to either Nashville, TN or Cambridge, MA.
This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to as soon as possible to ensure consideration.
Philips is an