Procurement Product Admin Support Position Available In Wake, North Carolina

Job Description We are looking for a proactive, detail-oriented individual to support and maintain our procurement technology stack, with a particular focus on Coupa and Zip. In this role, you will provide administrative and triage support for day-to-day procurement product requests as well as first-level system troubleshooting. You will collaborate closely with the Procurement Director, Procurement Tools Specialist, and IT Service Desk, ensuring that user inquiries are promptly addressed and that any procurement technology change requests follow established processes. By swiftly addressing user issues, coordinating system enhancements, and maintaining clear communication across departments, you will help: 1. Coupa & Procurement Tools Support Investigate and resolve basic Coupa issues (post-service desk triage). Assist with user setup, role assignments, permissions, and minor configuration tasks under guidance. Monitor and escalate Coupa integration errors to the appropriate owners. Update and maintain procurement system documentation, FAQs, and knowledge bases. 2. Issue & Request Management Manage low-complexity issues in the service desk platform, ensuring proper tracking and closure. Collaborate with the IT Service Desk to categorize, prioritize, and assign tickets accurately. Identify recurring issues and communicate improvement opportunities for process optimization. 3. Intake & Change Request Coordination Support the intake and triage of procurement-related feature requests and system enhancements through Asana. Ensure all requests follow the approved change management workflow, from validation and prioritization to final approval. Maintain dashboards and status reports to keep the Procurement team informed of progress. 4. General Procurement Product Support Prepare documentation, meeting notes, and summaries for procurement tech reviews. Assist with testing new features, configurations, and small releases in UAT environments. We are a company committed to creating inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity employer that believes everyone matters. Qualified candidates will receive consideration for employment opportunities without regard to race, religion, sex, age, marital status, national origin, sexual orientation, citizenship status, disability, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com . The EEOC “Know Your Rights” Poster is available here (https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf) . To learn more about how we collect, keep, and process your private information, please review

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https://insightglobal.com/workforce-privacy-policy/ . Skills and Requirements 3+ years experience in a support or administrative capacity within procurement / procurement systems Fundamental understanding of Procure-to-Pay (P2P) processes. Familiarity with Coupa, ticketing tools, and task management applications (e.g., Asana, Jira). Strong organizational abilities, attention to detail, and thorough follow-up. Effective written and verbal communication skills, enabling clear stakeholder interactions and documentation. Proficiency in Coupa Hands on experience with Zip or other Source-to-Pay (S2P) systems Knowledge of change request protocols or ticket lifecycle management. Exposure to procurement operations, shared services environments, or system implementation projects. Personal or professional experience with GenAI or AI tools null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.