Transportation Representative, Amazon Shipping Position Available In Union, Tennessee
Tallo's Job Summary: A Transportation Representative for Amazon Shipping acts as the key liaison between Amazon, sellers, and delivery partners. Responsibilities include troubleshooting issues, suggesting process improvements, and ensuring prompt service. Requirements include a degree, strong communication skills, and proficiency in Microsoft Office. This role offers an opportunity to contribute to Amazon's customer-focused culture.
Job Description
DESCRIPTION A
transportation representative acts as the primary interface between Amazon, seller and our delivery partners. Associates are expected to identify concerns and work on troubleshooting delivery partner/seller issues and provide process improvement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times. Provides/ expedites prompt and efficient service to Amazon sellers/ delivery partners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends to suggest process improvements.
BASIC QUALIFICATIONS
Graduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in language. Ability to communicate correctly and clearly with all customers. Good comprehension skills – ability to clearly understand and state the issues customers present. Work successfully in a team environment as well as independently. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer. Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications.
PREFERRED QUALIFICATIONS
Proficiency in Advanced Excel (pivot tables, vlookups). Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
