YoMo Operations Mgr Position Available In Jefferson, Alabama

YoMo Operations Mgr Books-a-Million, Inc. – 3.2 Birmingham, AL Job Details Full-time 1 day ago Qualifications Business Management Customer service Mid-level 3 years Bachelor’s degree Communication skills

Full Job Description Job Description:

The Senior Operations Manager, Yogurt Mountain reports to the VP of Operations and is responsible for facilitating the stores’ ability to provide superior customer experience and maximize sales and profitability. This includes being responsible for critical support processes and organizational development functions such as vendor relations, project management, business analysis, creating operational reporting, developing policies and procedures, and facilitating operational support as needed. Roles and Responsibilities Lead the shared services portion of the business to include management of marketing, merchandising, procurement, and social media functions. Build relationships across departments to align business objectives and facilitate collaboration. Design and develop effective processes to analyze the success of the business; this includes building out supporting reports and presentations. Create promotional strategy that will increase profitability and sales. Develop relationships with vendors to ensure effective partnership and service. Identify operational performance gaps, conduct a root cause analysis to determine deficiency, create and implement solutions to solve for the gaps. Develop and implement effective policy and procedures to ensure consistent store operations, up to company standards. Design and develop effective processes to analyze the success of the business. Conduct field visits to all stores in order to help resolve issues affecting stores’ service, efficiency, and productivity. Develop, implement, and ensure adherence to all company-wide initiatives. Qualifications and Education Requirements Bachelor’s degree from a four-year college or university with coursework in Business Management or a similar course of study 3-4 years equivalent work experience Excellent verbal and written communication skills Demonstrated problem solving abilities Physical and Environmental Requirements Must be able to sit at a computer or desk for extended periods of time. Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities. Must be able to lift objects up to 25 lbs. with or without assistance. Must be able to communicate using speech, sight, and sound with or without assistive device. Must be able to stand, walk, stoop or crouch while performing daily activities of the job.