Chief Operating Officer Position Available In Broward, Florida

Must have Credit Union Industry Experience Role Summary The Chief Operating Officer (COO) is a critical member of the executive leadership team, responsible for driving operational excellence across the credit union. Reporting directly to the President & CEO, the COO ensures that daily operations are strategically aligned with the organization’s mission, values, and long-term goals. This role oversees branch operations, operational support, and small business banking teams-leading with a strong focus on innovation, regulatory compliance, and member satisfaction. Key Responsibilities Strategic Operational Leadership Collaborate with the President & CEO to shape and execute the operational strategy in alignment with the credit union’s mission and growth objectives. Design, implement, and optimize operational policies, procedures, and processes to support scalability, efficiency, and profitability while ensuring a member-first approach. Lead daily operations across key functional areas, including branches, operations support, and small business banking. Maintain full compliance with federal and state regulations, ensuring operational integrity and sound risk management practices. Provide timely updates to the President & CEO on key operational developments and factors affecting the credit union’s performance. Innovation & Cross-Functional Leadership Champion process improvement and digital transformation efforts to enhance the member and employee experience. Partner with the CIO and other executive leaders to implement technology solutions that improve service delivery and operational efficiency. Collaborate with departments such as Lending, Marketing, and Finance to align operations with enterprise-wide priorities and goals. Drive the evolution of services across both digital and physical channels to meet the changing needs of members. Financial Management Lead budgeting, forecasting, and financial oversight for all operational departments to support sustainable growth and cost-effective service delivery. Identify and implement strategies to optimize financial performance and mitigate unnecessary expenses. Leadership & Organizational Development Build and lead high-performing teams through mentorship, professional development, and performance management. Foster a culture of collaboration, excellence, and continuous improvement across departments. Implement a member-focused sales and service culture to support membership growth and product penetration. Align compensation and incentive structures to drive results while supporting employee engagement. Governance & Compliance Participate in Board and internal committee meetings to provide insight on operational strategy and performance. Ensure organizational compliance with the Bank Secrecy Act (BSA), OFAC, USA PATRIOT Act, and other relevant regulations. Lead efforts to recognize and respond to suspicious activity and ensure all required compliance training is completed. Culture & Community Engagement Promote a positive, inclusive workplace culture that supports employee engagement and member satisfaction. Represent the credit union in community events and advisory groups to elevate brand presence and advocacy within the industry. Qualifications Experience & Knowledge 10+ years of experience in operations, with a minimum of 8 years in a senior leadership role, within a credit union. Deep knowledge of bank or credit union operations, lending practices, and regulatory compliance. Proven ability to lead large, cross-functional teams and execute on complex, multi-departmental initiatives. Experience managing digital transformation, operational scale, and growth in a fast-paced environment. Strong business acumen, analytical capabilities, and a data-driven approach to decision-making. Skills Excellent leadership, communication, and interpersonal skills. Exceptional project management and organizational abilities. High emotional intelligence and a strong ethical compass. Entrepreneurial mindset with a proactive approach to challenges and change. Education Bachelor’s degree in Business, Finance, Operations Management, or a related field (MBA or advanced degree preferred). Technology Proficiency Familiarity with MeridianLink, Q2, and Symitar (Jack Henry core banking systems) preferred. Proficiency in Microsoft Word and Excel required, with advanced knowledge preferred. Compliance Expectations Maintain knowledge of and adherence to BSA, OFAC, and all applicable regulations. Complete all mandatory compliance training, including online courses, on an annual basis or as directed. Demonstrate a high level of awareness for suspicious activity in all relevant operational areas.