Operations Partner, Burger King, Jacksonville Position Available In Duval, Florida

Job Description:

About Restaurant Brands International:

Restaurant BrandsInternational Inc. is one of the world’s largest quick servicerestaurant companies with over $40 billion in annual system-widesales and over 30,000 restaurants in more than 100 countries. RBIowns four of the world’s most prominent and iconic quick servicerestaurant brands – TIM

HORTONS, BURGER

KING, POPEYES, and

FIREHOUSE SUBS.

These independently operated brands have beenserving their respective guests, franchisees and communities fordecades. Through its Restaurant Brands for Good framework, RBI isimproving sustainable outcomes related to its food, the planet, andpeople and communities.

Position Title:

Operations Partner, BurgerKingFunction:

Field OperationsSupervisor Title:

Franchise BusinessPartner, Burger KingLocation:

North Florida/ SavannahJobOverview:

The Operations Partner is responsible for the operationalperformance of franchise organizations within their markets and theprimary account manager for Franchisees with approximately 15 orfewer locations. The Operations Partner works closely with BurgerKing franchise owners’ leadership teams to implement strategies andprocesses designed to enable delivery of a great guest experience,optimize franchise business and operational performance, andachieve restaurant and company targets. The Operations Partner isalso responsible for ensuring that franchisees operate withinBurger King standards and policies.

Responsibilities:

Conduct holistic franchisee business reviews for key accountsto address all areas of the business: restaurant successionplanning, development obligations (midterms, remodels, closures,etc.), operations, sales, profitability, financial health andtechnology. Consult and support franchisees regarding restaurant operationsand develop short/mid/long-term plans that lead to productive,efficient & profitable business model. Create data-driven, long-term goals and operational & serviceneeds strategies to achieve desired results, in collaboration withfranchisee teams and above restaurant leaders. Onboard new franchisees and support expansion sitepreparation.

Essential Duties:

Develop effective professional relationships with restaurantteam members, restaurant managers, and above restaurant leaders,enabling the productive and efficient exchange of information andideas that drive performance. Seed and targeted restaurant training.

Execution of system-wide operational initiatives:

BK Basics,equipment certifications, BKU certifications, LTO training, Hoursof Operations, etc. Routine analysis and reporting of operational performanceKPI. Deploying solutions to drive ops metrics: Average ComplaintRatio (ACR), Speed of Service (SOS), Retention, Training, ℜstaurant Evaluation Visits (REV). Protect brand standards in areas such as food safety,restaurant cleanliness, and repair & maintenance by routinelyadvising franchisee restaurant leadership teams on areas ofopportunity and strategies for maintaining excellence. Ensure operators complete and execute Corrective Action Plansfor all failed REVs. Responsible for ensuring great results are achieved the rightway with honesty and integrity by reporting restaurant metrics astrue reflections of restaurant performance. Business review and action plan execution support for

FBP/GM/RVP

key accounts.

Preferred Skills:

Bachelor’s degree in business or related field required. 4+ years of operations experience in QSR, retail, food &beverage, or franchised industry. Strength in building and developing relationships with clients,colleagues, business partners. Skilled in root-cause problem solving methodologies. Ability to present operational information both orally andwritten (PowerPoint). Proficiency in Microsoft Office (Word, Excel, PowerPoint, andOutlook).Restaurant Brands International and all of its affiliatedcompanies (collectively, RBI) are equal opportunity and affirmativeaction employers that do not discriminate on the basis of race,national origin, religion, age, color, sex, sexual orientation,gender identity, disability, or veteran status, or any othercharacteristic protected by local, state, provincial or federallaws, rules, or regulations. RBI’s policy applies to all terms andconditions of employment. Accommodation is available for applicantswith disabilities upon request. #J-18808-Ljbffr