Vice President – Major Accounts Services Implementation (South Region) Position Available In Richmond, Georgia

264637

Date:

05/27/2025
Implementation

VICE PRESIDENT

•MAJOR

ACCOUNTS SERVICES IMPLEMENTATION

(SOUTH REGION)
Augusta, Georgia, United States
Our Other Description
ADP is hiring a Vice President, Major Accounts Services Implementation (South Region).
Do you get excited about working and partnering with Sales, Service and others in the service chain to ensure success?
Do you enjoy working through big client challenges and providing innovative and optimized solutions that blend product, process and people?
Are you a leader that enjoys upholding values, energizing a team and exceeding goals? If so, you’d fit right in with this dedicated team that makes amazing thing happen for each other and our clients every day.
Well, this may be the role for you. Ready to make your mark?
In this role, as the Vice President, Implementation, you will closely align with the VP/GM, set team goals and objectives and provides guidance to the Implementation Management Team to successfully achieve these goals.
You will be responsible for partnering closely with Sales and Service, among others within the organization, to ensure a cohesive partnership as you work to support the clients and internal partners alike.
You will continually measure and communicate team performance against established goals providing guidance and course corrections if necessary, with the objective of driving continuous improvement in the delivery of services to our clients. You will help support your associates for personal growth and development and use coaching opportunities to further enhance performance. In this role, you will ensure collaboration, compliance and execution of the MAS strategy by providing direction and guidance to Implementation.

WHAT YOU’LL DO

Responsibilities
Leads, inspires and ensures appropriate associate ownership and accountability in a highly virtual and matrix-managed organization
Responsible for leadership excellence which includes identifying key behaviors in incoming and internal talent to ensure success
Holding each team member accountable for service excellence and course correcting as needed
Leading all disciplines required to implement within their segment and preference will be given to those with HCM products and services and possesses the an exception client service philosophy necessary to lead and implement these solutions.
Responsible for driving an effective project management approach across products and ADP business units. The Implementation leadership team ensures the development, communication, control and execution of project plans in a manner consistent with the framework of the One ADP solution delivery
Drives associate engagement, retention, talent/career development and appropriate programs to support a virtual and matrix managed Implementation organization
Responsible to ensure ADP’s integrated workforce management solutions are implemented on time with the highest quality
The Implementation VP is accountable for monthly forecasting and forecast achievement
Leverages data to make strategic business decisions
Responsible for resources, activities and initiatives that will ensure resource optimization and goal achievement
Establishes and communicates clearly defined management, goals and objectives, performance planning
Manages and controls applicable expenses and budgets
Responsible for Quality and First Year Retention
Builds direct and regular proactive contact with clients
Develops strong business relationships with high profile, high revenue clients to ensure a strong, long-term relationship with ADP
Leads a comprehensive proactive client contact program to assess client satisfaction and the team’s ability to deliver high-quality, concurrent, multi-solution implementations that support the overall client experience
Improves customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; and implementing changes
Responsible for leading the overall strategic direction, collaboration, and communication between the Implementation Center and key channel partners
Providing strategic oversight and direct involvement in maintaining effective business relationships with the aligned Senior Sales Leaders
Continually cultivating and developing relationships that strive to drive healthy business submission facilitating clients to receive a stellar implementation experience
Leads across functions (to Sales, Service, Learning & Performance, Operations) to identify opportunities and implement change throughout the organization
Works with leadership team to develop rewards/recognition systems based on achievement of goals and implements associate engagement action plans
Encourages, recognizes and rewards ongoing associate/leadership development

TO SUCCEED IN THIS ROLE

Requirements
Hybrid working arrangement•3 days in the local office and 2 days at home
BA/BS in Business Administration, or the equivalent in education and experience
15+ years in a service or implementation environment with hands on experience in management of service and operational teams
Leader of Leader experience
Excellent leadership and motivational skills
Extensive experience in operations or process improvement, with in-depth knowledge of delivering a high-quality client experience
Creative thinking with strong degree of adaptability and flexibility and one who thrives in an environment of continuous change and growth
Excellent communication, time management, project management and change management skills
Proven ability to develop and execute strategic business plans and a proven ability to develop leaders
Must be recognized as an individual with outstanding leadership skills, professionalism, communication, business acumen and planning capabilities
Proven partnership with other senior-level functional leaders to achieve results
Travel required•25%
Ability to communicate strategy and create a shared vision.
Key attributes &

Success Factors:

Leadership•Alignment, Talent Development
Adaptability, Service Orientation/Client Focus
Interpersonal /Collaboration

BONUS POINTS FOR THESE

Preferred Qualifications
MBA or advanced degree
PMP Certification preferred, SHRM or CPP certification preferred
Implementation experience a plus
Advanced learning via leadership development program/association
Excellent interpersonal skills; able to manage diverse resources within a matrix environment toward the achievement of the common objective
Outstanding mental discipline: a thorough, analytical, detail-oriented person with excellent and consistent follow-through
A highly motivated self-starting, autonomous individual who can work independently and set their own priorities, yet also function well as part of the overall team
A polished, self-confident person who can influence the thinking of others through example and open personal style
A person with impeccable personal and professional ethics. Has a reputation for honesty and credibility. A person who is discreet and can be trusted to be highly confidential
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results

YOU’LL LOVE WORKING HERE BECAUSE YOU CAN

Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
Belong by joining one of nine Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
Grow your career in an agile, fast-paced environment with plenty of opportunities to progress.
Continuously learn. Ongoing training, development, and mentorship opportunities for even the most insatiable learner.
Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
Balance work and life. Resources and flexibility to more easily integrate your work and your life.
Focus on your mental health and well-being. We’re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.
Get paid to pay it forward. Company-paid time off for volunteering for causes you care about.
What are you waiting for? Apply today!
A little about

ADP:

We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We’ve received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition.
Diversity, Equity, Inclusion & Equal Employment Opportunity at

ADP:

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
Ethics at

ADP:

ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace.