Assistant Deposit & Digital Operations Mgr. Position Available In Worcester, Massachusetts

Assistant Deposit & Digital Operations Mgr. 3.4 3.4 out of 5 stars Fitchburg, MA 01420 • Hybrid work

DESCRIPTIVE SUMMARY

Reporting to the AVP Deposit & Digital Operations, the Assistant Deposit & Digital Operations Manager is responsible for supporting the development, recommendation and implementation of strategies for the effective management of the Digital Banking and Deposit Operations departments. The Assistant Deposit & Digital Operations Manager will assist in daily operational tasks and support the efficiency of all Digital Banking and Deposit Operations functions, along with the administration of corresponding technology and electronic banking systems. As a leader within the Digital Banking and Deposit Operations team, this is role is tasked with ensuring the department meets organizational, financial, operational, service, growth plans, goals, and objectives. Will assume responsibility for the department in the AVP’s absence.

ESSENTIAL JOB FUNCTIONS

Conduct routine operational tasks and helps to oversee effective daily operations of the Digital Banking & Deposit Operations department. Monitor workload and prioritizes projects to ensure tasks are completed timely and accurately. Supports the team in delivering an exceptional member experience (both internally and externally), in line with IC’s member service standards. Assist in the development and maintenance of department procedures and resources to ensure efficient processes, exemplary service, and business continuity. Helps to analyze operational issues and recommend plan for resolution. Document and communicate changes and associated risks/controls. Supports the advancement and development of team members by coaching, reviewing, and providing on the job training. Takes ownership of individual professional development by participating in internal/external trainings and professional development programs. Participates in the implementation, administration and maintenance of digital banking, online account opening, deposit servicing and card processing functions. Prepare reports and compile information for management and board reporting, audits, and examinations, risk assessments, and other initiatives. Oversee Reg E Claim processing to ensure timely reporting and accurate posting. Address and resolve all debit card issues, including ordering new or canceling debit cards. Serves as back-up to Digital Banking Specialists on processing daily card maintenance and review. Assists with and manages the day-to-day functions of the online account opening channel to ensure that all online account acquisition, servicing, compliance, and reporting is handled in a manner that is consistent with the regulatory and policy compliance standards of the organization. Provides additional assistance with escalated internet banking and bill payer issues, support tickets and error resolutions, working with third party vendors as needed. Performs all duties in accordance with prescribed regulatory compliance guidelines and credit union policies and procedures. Uses established protocols and controls to ensure security and privacy is always maintained. Ensure compliance with all institutional regulations as they relate to the effective operations of the organization (E.g. Reg CC, Reg E, NCUA-Part 70 et al, Bank Secrecy Act, NEACH/Fed, etc.) and all other applicable policies, laws, and regulatory requirements. Serves as an enthusiastic champion of all things brand and corporate culture. Models and supports the delivery of IC’s Mission, Vision and Core Values, with a focus on team member engagement and member experience. Represents the credit union in the communities it serves by participating in civic/community organizations in line with evolving market and community engagement strategies.

NONESSENTIAL JOB FUNCTIONS

Assists with compliance, vendor management, and ERM Program functions as needed. Process quarterly reviews of all systems that are maintained, Visa Quarterly Report, and other reporting functions as needed. Work with members to identify and solve disputes and fraud issues. Recognize and mitigate active fraud instances to reduce exposure and loss. Participate in the setting and reporting of performance and servicing goals. Participate in cross-functional teams across the organization to test and implement new technologies. Identify and suggest opportunities to enhance IC culture, with a focus on enhancing efficiencies and delivering a positive member-first experience.

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

JOB COMPETENCIES

Communication:

Communicates well (written and verbal), delivers presentations, has good listening skills.

Management Effectiveness:

The overall ability to supervise and direct people and/or resources to meet department goals. The level at which one is able to motivate people, plan and prioritize unit operations, respond to changing conditions, and manage costs effectively.

Analytical Skills:

The ability to observe, evaluate, summarize, and apply meaningful data in the problem-solving process. The level of logical reasoning necessary to connect required actions to desired outcomes. The ability to forecast events based upon current situations. Demonstrated skill in generating alternative solutions to problems.

Decision-Making/Judgment:

Able to reach decisions, takes thoughtful approach when considering options, seeks input from others, makes difficult decisions.

Initiative:

Takes action, seeks new opportunities, strives to see projects to completion.

Teamwork:

Accountable to team, works to meet established deliverables, appreciates view of team members, respectful.

EDUCATION/EXPERIENCE REQUIREMENTS

(Education, Work Experience, Industry Knowledge) High School Education or GED. Two-year (2) college degree, or completion of a certification, training or specialized banking coursework. A minimum of five years’ experience in Deposit Operations and Digital Banking within a credit union, with a proven track record of increasing responsibility. Prior supervisory or management experience is required. Strong organizational, member service, problem solving and communication skills. Basic computer and technology skills. Must be adept in use of Excel, Word, PowerPoint and core banking applications. Working knowledge of credit union operations, procedures, laws, and regulatory requirements, specifically as it relates to the Deposit Operation and Digital Banking function (e.g., ,Reg E, BSA, NEACH/Fed, etc.).

PHYSICAL DEMANDS

Physical requirements include but are not limited to general office environment; ability to move floor to floor; ability to travel to and work from alternate locations; ability to work unusual hours as needed including early mornings, evenings and weekends.

REQUIRED COMPLIANCE TRAINING

Satisfactorily completes all required compliance training and complies with all regulations, which apply within the scope of the position, including but not limited to the Bank Secrecy Act (BSA) and all regulations that fall within the BSA. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Schedule:

Full-time | Monday-Friday, 8:00 AM – 5:00

PM Work Arrangement:

Hybrid – 3 days in-office, 2 days remote