M&E Team Leader – Pharma/Life Sciences Position Available In Kennebec, Maine

M&E Team Leader

• Pharma/Life Sciences at American Express Global Business Travel in Augusta, Maine, United States Job Description Amex GBT is a place where colleagues find inspiration in travel as a force for good and
• through their work
• can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. The M&E Team Leader
• Pharma/Life Sciences directs and coaches the activities of 8 to 14 exempt and non-exempt employees to ensure all customer service levels and deliverables pertaining to the pharmaceutical account assigned are achieved.

Provides comprehensive leadership to clients, coordinates teams’ sourcing and planning tasks for assigned programs, provides client and team support, conducts team trainings, and manages special projects. Ideal candidate is in the Eastern Time Zone•

What You Will Do:

People Management + Builds and encourages a positive and open work environment. + Ensure the team is trained on Standard Operating Procedures (SOP), policies, performance reviews, client specifics, company strategies, values, and administration. + Encourage the sharing of industry trends, ideas, special educational opportunities, and best practices. + Lead weekly team meetings with the team to discuss volume, efficiency, customer deliverables, process, and service levels. + Serve as a mentor in the areas of forecasting, costing, and budgeting, and reviews team members’ program budgets. + Act as subject matter expert (SME) to ensure consistency and training for all, using standard process approach, experience, and knowledge Relationship Management + Resolve customer inquiries which have been raised. + Resolve problems and removes obstacles through interaction with other functional departments. + Develops strategic partnerships with multiple contacts within client and supplier organizations. + Maintain proactive, positive, open line of communication with client to ensure understanding of expectations and client satisfaction. Financial Management + Strategize with operations leadership to analyze, forecast, implement, and run financial and operational measures to track results and ensure operational profitability. Holds self and others accountable for business results. + Audit files of employees’ events. + Lead all aspects of documentation of negotiated savings by client. Process Management + Identify, develops, and ensures implementation of SOP’s, standard practices and process improvements. + Ensure that customer happiness via client survey and