Operations Manager II OPERA003563 Position Available In Lee, Mississippi
Tallo's Job Summary: The Operations Manager II role at ACH Operations involves overseeing Instant Payments operations, managing process improvement projects, and collaborating with internal teams and vendors. Requirements include 5-8 years of Treasury Management experience, product management experience, and proficiency in Microsoft 365. This position offers the opportunity to lead operational enhancements and ensure compliance with regulations.
Job Description
DescriptionPrimary Purpose:
The Operations Manager II will be responsible for the development, oversight, and coordination of the day-to-day operations of Instant Payments operations. In addition, they will lead all process improvement projects, new initiatives, risk management, and contribute to the overall strategy of ACH and Instant Payment operations. They are expected to review all phases of work that is being performed in ACH and Instant Payments operations, and lead enhancement initiatives. The manager will monitor team SLA’s and assist with any roadblocks preventing the SLA from being met. The Operations Manager II will work closely with management, front line service teams, LOB Partners including IT, and multiple vendors to manage the product aspects of Instant Payments and ACH.
Principal Duties and Responsibilities:
Direct contributions to key business outcomes such as day-to-day Instant Payments operations, client satisfaction, achieving SLA targets and fostering a culture of performance and process improvementDevelop subject matter expertise on all Instant Payments policies, procedures and end to end integrationCreate, maintain and produce monthly, quarterly and annual reports as requestedCollaborate with vendors and internal business partners regarding testing, system upgrades and issue resolutionCreate, update, and maintain Instant Payments operations proceduresDevelop and maintain internal relationships with business partners vital to improving process and procedures for ACH and Instant PaymentsConduct weekly meetings with Senior Management to provide updates on goals, SLA’s, issues/resolutions, and process improvementIdentify and implement ways to increase efficiencies in processes for ACH and Instant PaymentsLead the implementation of Instant Payments from an operational perspectiveBe knowledgeable of and adhere to related rules and regulationsExhibit creativity identifying and evaluating departmental growth strategiesMust be proactive in managing escalated issues and ensuring all necessary steps have been taken towards resolutionWork closely with Audit to ensure operational soundnessAdministrator of all Instant Payments systemsOther responsibilities and tasks as assigned by ACH Operations senior management
Job Specifications:
Business professional with integrity, honesty, and capable of handling confidential information5- 8 years Treasury Management payments experience3- 5 years product management experienceAbility to effectively design and implement process changesProactively identify improvements needed and implement improvement initiativesKnowledge of PEP+ software preferredAbility to build strong partnerships with teammates and other departmentsProactive and self-motivatedGood computer skills, proficient in Microsoft 365Prior experience creating and distributing communications shared with other internal business partnersStrong communication, collaboration, and organizational skillsExcellent work ethic with a strong ability to multitaskStrong problem-solving skills when responding to internal and external requestsKnowledge of general ACH operational processing conceptsAbility to be able to adapt to change, work in a fast paced, detail-oriented environmentDevelop a continuous program of self-education and improvementAbide by the policies and procedures approved by the BankDisclaimerThe above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
QualificationsEducationBachelors (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment l ws.
For further information, please review the Know Your Rights notice from the Department of Labor.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, disability, veteran status, genetic information or any other status protected under applicable local, state or federal nondiscrimination laws.
