Chief Support Services Officer Position Available In Orange, North Carolina

Chief Support Services Officer Job ID:

169138

Location:

Chapel Hill, NC

Facility/Division:

Shared Services

Status:

Full Time

Shift:

Day Job Job Description Description Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.

Summary:

The Chief Support Services Officer will lead the strategic development and integration of support services across the UNC Health system into a shared services model. This role encompasses oversight of multiple departments critical to the efficient operation of our healthcare facilities, including Security, Wellness Centers, Med Air, Food and Nutrition Services, Environmental Services, Linen & Laundry, Real Estate Development, and Facilities.

Responsibilities:

Support Services Leadership:

Develop and execute a strategic vision for support services, aligning with the overall organizational goals. Lead the integration of support services across the system into a shared services model, maximizing efficiency, cost-effectiveness, and quality. Oversee the operations of multiple departments, including Security, Wellness Centers, Med Air, Food and Nutrition Services, Environmental Services, Linen & Laundry, Real Estate Development, and Facilities. Develop and implement key performance indicators (KPIs) and performance metrics to measure the effectiveness of support services. Ensure compliance with all applicable federal, state, and local regulations and accreditation standards. Develop and manage budgets for the support services division. Build and maintain strong relationships with internal and external stakeholders.

Leading People:

Leads people toward meeting the organization’s vision, mission, and goals. Provides an inclusive workplace that fosters the development of others, facilitates cooperation and teamwork, and supports constructive resolution of conflicts. Encourages workforce engagement by building a commitment to excellence and by promoting the organization’s vision internally and externally. Delegates’ responsibility clarifies expectations and holds others accountable for achieving results related to their area of responsibility. Leads in a deliberate and predictable way and operates with transparency. Treats sensitive or confidential information appropriately. Develops the ability of others to perform and contribute to the organization by providing ongoing feedback and by providing opportunities to learn through formal and informal methods. Manages and resolves conflicts and disagreements in a constructive manner.

Leading Change:

Acts as a catalyst for organizational change. Influences others to translate vision into action. Brings about strategic change, both within and outside the organization, to meet organizational goals. Establishes an organizational vision and implements it in a continuously changing environment. Is open to change and new information and rapidly adapts to new information, changing conditions, or unexpected obstacles. Deals effectively with pressure and remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Formulates objectives and priorities and implements plans consistent with the long-term interests of the organization. Capitalizes on opportunities and manages risks. Takes a long-term view and builds a shared vision with others.

Results Driven:

Exceeds organizational goals and customer expectations. Makes decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks. Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Delivers high-quality services and is committed to continuous improvement. Fosters a culture of safe and compassionate patient care. Makes well-informed, timely decisions, even when data are limited, or solutions produce unfavorable results. Positions the organization for success by identifying new opportunities and builds the organization by developing and improving services. Leads the budgeting process. Uses cost-benefit thinking to set priorities, monitors expenditures in support of programs and policies, and identifies cost-effective approaches Other Information Other information:

Education Requirements:

• Bachelor’s degree in healthcare administration or business administration or a related field is required.

Master’s preferred.

Licensure/Certification Requirements:

• None required.

Professional Experience Requirements:

• Requires twelve (12) years of progressively responsible healthcare support services experience, including ten (10) years of management experience in people management

Knowledge/Skills/and Abilities Requirements:

• In-depth understanding of healthcare industry operations, focusing on support services such as facilities management, maintenance, security, and outpatient services.
• Proven experience in developing and managing budgets for support services, ensuring cost-effective operations without compromising quality and safety.
• Excellent communication and interpersonal skills to effectively convey complex information, negotiate with stakeholders, and collaborate with cross-functional teams.
• Sound decision-making skills with the ability to make informed and timely decisions, considering short-term and long-term organizational goals.
• Flexibility and adaptability to navigate changes in the healthcare industry, regulatory landscape, and organizational priorities.
• Effective project management skills to oversee multiple initiatives, ensuring successful implementation and achieving desired outcomes.

Job Details Legal Employer:

STATE Entity:

Shared Services Organization Unit:

UNC HCS Administration Work Type:

Full Time Standard Hours Per Week:

40.00 Pay offers are determined by experience and internal equity

Work Assignment Type:

Onsite Work Schedule:

Day Job Location of Job:

US:

NC:

Chapel Hill Exempt From Overtime:

Exempt:

Yes This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job. Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. UNC Health makes reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.

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