AVP, Head of Customer Delivery – Retail Casualty Position Available In Somerset, New Jersey

Title:

AVP, Head of Customer Delivery –

Retail CasualtyCompany:

Everest Global Services, Inc.

Job Category:

UnderwritingJob Description:

Everest Insurance is seeking a dynamic and strategic leader to join our Underwriting Services Team as the AVP, Head of Customer Delivery – Retail Casualty. This role will oversee four geographically dispersed teams supporting our Retail Casualty businesses and serve as a key liaison between Underwriting and North America Operations. The successful candidate will drive operational excellence, lead strategic initiatives, and ensure alignment across business units, technology, and operations.

This is a high-impact leadership role that blends operational execution with strategic influence, supporting both our operating model and technology driven changes as well as the broader goals of the Evolution underwriting units.

Locations available: Atlanta, GA, Warren, NJ, Chicago or New York City.

Responsibilities include but not limited to:

Team & Operational Leadership

• Lead and manage 5 teams (30+ members) across multiple U.S. locations supporting Retail Casualty Underwriters.
• Oversee our responses to internal audits inclusive of root cause problem solving when applicable.
• Foster a culture of continuous improvement, accountability, and engagement.
• Recruit, train, and mentor talent while empowering the extended leadership team.

Strategic & Cross-Functional Alignment

• Act as the primary liaison between Retail Casualty Underwriting units and the broader North America Operations team (including Data & Analytics).
• Provide strategic support to senior leadership in Underwriting and Operations on operational and technology implications of major initiatives.
• Coordinate project management efforts for cross-functional initiatives, supporting Underwriting product leaders and broader business goals.
• Own and/or contribute to a variety of business specific initiatives including, broker data management strategy; product management and filings; and overseeing alignment to Corporate Underwriting guidelines.

Performance & Change Management

• Deliver on operational metrics and customer experience goals through proactive monitoring and problem-solving.
• Lead change management efforts to support adoption of new tools, workflows, and strategic initiatives.
• Break down silos and leverage best practices across teams to drive operational sustainability.

Qualifications, Education & Experience:

• Bachelor’s degree or equivalent business experience required.
• Minimum 10+ years of (re)insurance experience, with at least 5 years in a strategic leadership role.
• Minimum of 5 years’ experience in leadership in the Retail Casualty space
• Proven experience in operating model transformation and change management.
• Strong background in project management and cross-functional delivery.
• Experience working in matrixed and virtual team environments is a plus.
• Demonstrated ability to deliver on key performance indicators.

Knowledge, Skills & Competencies:

• Strategic thinker with strong organizational and execution capabilities.
• Excellent communicator and relationship builder across all levels of the organization.
• Demonstrated ability to lead high performing, engaged teams and manage through change
• Strong data-driven analysis, planning and problem-solving mindset.
• Passion for process improvement and leveraging technology to drive change for business improvement
• Comfortable navigating ambiguity and driving clarity in evolving environments.
• High sense of ownership, urgency, execution and accountability.

For NJ, NY, and IL Only:

The base salary range for this position is $152,000 – $200,000 annually. The offered rate of compensation will be based on individual education, experience, qualifications and work location. What if I don’t meet every requirement? At Everest we are dedicated to building an inclusive and authentic workplace. So, if you are excited about this role but your past experience doesn’t align perfectly with every element in the job description, we still encourage you to apply. You may be just the right candidate for this or other roles. Please let us know if you need any accommodations throughout the application or interview process.

Our CultureAt Everest, our purpose is to provide the world with protection. We help clients and businesses thrive, fuel global economies, and create sustainable value for our colleagues, shareholders and the communities that we serve. We also pride ourselves on having a unique and inclusive culture which is driven by a unified set of values and behaviors. Click here to learn more about our culture.

• Our Values are the guiding principles that infTo view the full job description, click hereApply here: https://www.

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