Manager, Operations Position Available In New York, New York

Manager, Operations
Selectquote Insurance Services New York, United States
Posted 13 hours ago Permanent Competitive
Manager, Operations
Selectquote Insurance Services New York, United States
Manager, Operations
About Us
More than 35 years ago, SelectQuote was founded on one core promise: to help our customers protect the people they value most. We pioneered the way consumers shopped for term life insurance, and now, we also help people find home insurance, auto insurance, senior health insurance and more. Our quick and easy process saves consumers both time and money, and today, more than 2 million families trust us to help them with their insurance needs.
But what truly sets us apart is our people, and the opportunities to grow your career with SelectQuote are unmatched.
About the Role
The Manager, Operations will lead the SelectQuote Auto & Home Operations team. This position is responsible for providing data-driven insights and recommendations on the business and operational support, execution and project management of key programs within the SQAH division.
This position will be tasked with identifying opportunities to improve the overall performance of the division and then executing them. This could include coming up with new processes or procedures to streamline certain tasks, finding ways to reduce costs, or identifying opportunities to increase revenue and working cross functionally to implement. It will also include workflow optimization. The ideal candidate must be able to communicate and influence internal division team members, the executive team, and the working team to meet objectives. Strong leadership and communications skills are imperative for this role.

Supervisory Responsibilities:

This position has direct supervisory responsibilities.

Essential Duties and Responsibilities:

Develop a robust understanding of SQAH profitability and key profit drivers
Develop and manage reporting for sales and service
Direct detailed, quantitative analysis work associated with developing meaningful insights to business performance for sales and service
Work with the team to manage persistency and report on the necessary KPIs
Develop and maintain responsibility for performance and metric reporting on an historical basis
Review and analyze carrier partner reporting, synthesize and communicate key findings to management.
Identify workflow and assist in creating a strategy to reshop current customer base
Perform analyses and assessments of current product offering to target market
Determine where we are competitive and where we would like to be competitive (geographically, demographically, underwriting)
Produce clear and concise presentations regarding projects and other assigned tasks
Work with external clients on monetization of marketing leads
Analyze division performance history to determine optimum levels of productivity, helping to minimize waste
Perform additional ad-hoc reports and projects as assigned from time to time
Lead the project management of new and existing reporting, quoting, sales process/underwriting and servicing technologies

Skills & Abilities:

Knowledge of all personal lines property and casualty products, industry environment, national competitors; ability to suggest
changes to maximize agency profitability is preferred
Strong analytical skills, sales technology acumen, and ability to synthesize large amounts of data to determine and direct meaningful change in the business
Demonstrated leadership skills to drive optimal business performance
Progressive experience in roles demanding analytical rigor and discipline
Strong business and financial acumen
Functional analytical skills (projecting, costing, budgeting, etc.)
Attention to detail and accuracy
Ability to make decisions with incomplete/imperfect data
Strong proficiency with Microsoft Office suite, especially Excel
Demonstrated proficiency with SQL or willingness to learn
Demonstrated ability to influence and build consensus at all levels of management
Strong communication skills and a proven ability to influence teams and manage internal resources
Entrepreneurial spirit – creativity to identify opportunities when others may not see them and a willingness to “roll up your sleeves” to execute
Self-motivated with an extremely strong sense of urgency

Education and Experience:

Bachelor’s degree or 8+ years of equivalent experience required
5+ years experience in operations and operational disciplines such as program and project management
Requires minimum 3 to 5 years of operations management experience, Property & Casualty industry experience strongly preferable
Demonstrated ability to lead and manage in a complex matrix-management environment

Physical Requirements:

Work is performed indoors with potential for exposure to safety and health hazards related to office work. Could periodically travel to other office and operational sites. The noise level in the work environment is usually moderate.
Prolonged periods of sitting at a desk and working on a computer.

SelectQuote Core Values:

S ervice: We create positive customer experiences.
E ntrepreneurship: We create innovate & take risks.
L eadership: We build & invest in high-performing teams.
E mpowerment: We embrace a changing environment.
C ourage: We challenge the status quo & drive continuous improvement.
T eamwork: We help support & celebrate each other.

Disclaimer :

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.
Our Benefits
The Compensation for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed.
Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan.
We are proud to offer the following benefits:
Competitive Medical, Dental, and Vision insurance
HSA/FSA
Voluntary Hospital Indemnity, Critical Illness, accident insurance, and short term disability
Voluntary Life Insurance for self, spouse and dependent
Company-paid Basic Life Insurance and Long Term Disability
Retirement plan and employer match contribution with Profit Share
Tuition Reimbursement program
Company perks and discount program
Engaging Wellness and financial education resources
Employee Assistance Program
Incentive Plans
Base Salary Minimum
$90,000
Base Salary Maximum
$105,000
Job ID 5286
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