Service Contract Specialist Position Available In Guilford, North Carolina

Service Contract Specialist 3.6 3.6 out of 5 stars 2025 16th St, Greensboro, NC 27405 Are you a Service Contract Specialist searching for new experiences? As a leading Trane® independent office, Brady has brought together some of the best minds to bring efficient, reliable, and secure building solutions throughout central and eastern North Carolina. We take pride in all we do and in our Associates, which is why we offer competitive pay and compensation, benefits, growth opportunities, and more! This position is responsible for database entry of all new service contracts, administering service contract renewals and maintaining accurate data in the service database.

ESSENTIAL DUTIES AND RESPONSIBILITIES

include the following. Other duties may be assigned. Ensures that service contract bookings are completed within standard deadlines Accurately enters data for new service contracts bookings within standard deadlines Serves customers by answering inquiries and responding to special requests Maintain training on Service Contract Coordinator duties Processes all executed renewals in service software system, including obtaining updated purchase orders as required Investigates and documents reasons for all contract cancellations Maintains electronic document control of all newly booked contracts, as well as for contract renewals Handles customer requests as needed (corrections in system, providing copies of contracts and renewal documents, etc.) Researches anomalies in contract data results and conveys information to proper contacts as needed Ensures customer and account integrity by verifying information is correct and inputting data information in accordance with software screen format Serves as a backup to provide analysis to Area Service Managers and Strategic Account Managers in regards to current service contract profitability and compliance Serves as a backup for processing all cost analysis and contract review forms for contract review meetings and provides to Sales personnel, including but not limited to the current financial state of service contract (current gross margin and estimated resulting gross margin) and scope recap Serves as a backup for attending service contract review meetings on a monthly basis and additional meetings as needed; documents all notes conveyed in review meetings and maintains information in sales platform Assists accounts receivable in collection efforts as needed Maintains service maintenance email box, service contract email box and personal email box with timely responses Flexibility to take on additional duties in order to meet the department goals and/or overtime, as required Performs other duties as assigned

TEAMWORK

Demonstrate and promote a spirit of cooperation and teamwork throughout the Company Continually look for ways to improve our processes and ability to serve our customers effectively Improve personal performance on a continual basis

CUSTOMER SERVICE

Provide responsive, professional and diplomatic customer service Answer customer calls and correspondence quickly and pleasantly Communicate with customers in a friendly, professional, and patient manner Perform all duties with the goal of building and maintaining long-term customer relationships Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

Follow all company safety programs and report any non-compliance to your Team Leader Notify Manager or Safety Manager of any unsafe conditions

SUPERVISORY RESPONSIBILITIES

: None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or

EXPERIENCE

: High School Diploma

COMPUTER SKILLS

: MS Office Suite, general familiarity with computer systems, and ability to learn software applications as required.

CERTIFICATES, LICENSES, REGISTRATIONS

: None.

LANGUAGE SKILLS

: Ability to read and write. Required to effectively communicate with co-workers and customers. Ability to understand and translate correspondence from dictation.

MATHEMATICAL SKILLS

: Must possess basic math skills. Ability to perform basic math operations using units of American money, weight measurement, volume and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

PHYSICAL DEMANDS

: The physical demands described here are representative of those that must be met by an individual to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to use hands to operate computer keyboard, and telephone and effectively communicate with others. The associate frequently is required to sit and reach with hands and arms. The associate is occasionally required to stand; walk; and stoop or kneel. The associate must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus.

WORK ENVIRONMENT

: The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position works in a typical office environment. The noise level in the work environment is usually moderate.

OTHER REQUIREMENTS

: Ability to pass drug screening Ability to prove US employment eligibility