Administrative Specialist II Exams Position Available In Wake, North Carolina

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Administrative Specialist II Exams

Salary $39,671.00 – $69,426.00 Annually Location Wake County, NC Job Type Permanent Full-Time Remote Employment Flexible/Hybrid Job Number 25-06607 65019516 Department Dept of Revenue Division Examination Opening Date 05/20/2025 Closing Date 5/27/2025 5:00 PM Eastern Job Class Title Administrative Specialist II Position Number 65019516 Salary Grade

NC09 DESCRIPTION

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Description of Work The North Carolina Department of Revenue is accepting applications for an Administrative Specialist II in the Examination Division. This position works out of Raleigh Headquarters and is hybrid remote. The Administrative Specialist II in Central Exams serves as a first point of contact for taxpayers. This position provides timely and accurate customer service and resolves and researches issues.

Primary responsibilities include:

• High call volume customer service in response to select audit projects
• Process individual income tax returns
• Data entry in spreadsheets and databases
• Account research
• Respond to telephone calls and correspondence received from taxpayers and their representatives, which includes resolving tax issues and problems Knowledge, Skills and Abilities / Competencies Demonstrated experience using spreadsheet and word-processing software
  Demonstrated ability to communicate effectively with a variety of stakeholders
  Demonstrated ability to work independently Minimum Education and Experience Requirements Some state job postings say you can qualify by an “equivalent combination of education and experience.

” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See oshr.nc.gov/experience-guide for details. High school diploma or General Educational Development (GED) diploma and four years of related administrative experience; or equivalent combination of education and experience. Supplemental and Contact Information The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.
The Department of Revenue seeks to fill positions with the most qualified individuals in its effort to provide taxpayers with the most efficient and effective services possible. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. “Tax compliance” is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non-delinquent payment status with the State of North Carolina on taxes that are currently owed to the state. To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit. NC DOR welcomes attached resumes, cover letters and reference information, but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. “See Resume” or “See Attachment” will NOT be accepted. Applicants eligible for veteran’s preference should attach a copy of form DD-214. If you are having technical issues logging into your account or applying for a position, please review the Get Help/FAQ’s information on the website. If you are still experiencing technical issues with your application, please call the NeoGov Help Line at 855-524-5627. If you have general questions about the application process, you may contact Human Resources at 919-814-1200 orHumanResources@ncdor.gov. Individuals with disabilities requiring disability-related accommodations in the interview process, please call the agency ADA Administrator at 919-605-6074. Employer
State of North Carolina
Website
http://www.dor.state.nc.us/