Grants Administrator I (MCC Contract Manager) / 60013954 Position Available In Richland, South Carolina

Grants Administrator I (MCC Contract Manager) / 60013954 State of South Carolina – 2.9 Richland County, SC Job Details Full-time $45,530 – $50,000 a year 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Tuition reimbursement Vision insurance Flexible schedule Life insurance Retirement plan Qualifications Microsoft Powerpoint Microsoft Word Microsoft Excel Management Customer service Call center Mid-level IVR Bachelor’s degree Human resources Contracts Business requirements Operations Call center management Stakeholder management Full Job Description Job Responsibilities The Agency’s mission is to be boldly innovative in improving the health and quality of life for South Carolinians. This is position is located in the Bureau of Provider & Support Services, Richland County. Are you the One? We are looking for a Grants Administrator I (MCC Contract Manager) who, under the supervision of the Program Manager and in collaboration with the division and bureau teams, the Contract Manager oversees contract compliance and customer experience, bridging daily operations with contract monitoring and regulatory adherence. Serves as a liaison between the Member Contact Center (MCC) contractor and agency stakeholders. Serves as a subject matter expert in providing knowledge and expertise for assigned contracts. Utilizes statistical measurements to distinguish areas of strength and identification of failures to comply. Completes reporting and other evaluation analysis to track and measure contract and vendor performance and compliance. Identifies the need for, assists in the creation of, and maintains all documentation, protocols, and tools required to monitor, analyze, measure and report all assigned deliverables related to contracts and vendor compliance and performance. Ensures all documentation is clear, concise, and easily followed and utilized by others. Monitoring contractor compliance to the service level metrics (SLMs) within the service level agreement (SLA) by accessing and validating performance data retrieved from the performance dashboard, vendor site visits, and other sources. Serving as a point of contact for all issues related to the service level agreement, including serving as a liaison between the State’s stakeholders and the MCC contractor. Working with State and contractor staff to ensure specific contract services needs and service levels are met. Managing and resolving disputes regarding service level requirements or outcomes. Assists in the development and maintenance of all procedural documentation, tools, and reports, etc. essential to properly monitor, analyze, measure and report contract and vendor deliverables and compliance. Evaluates, updates, and maintains all resources to ensure accuracy. Maintains contract monitoring protocols, practices and plans tailored for each assigned contract, including the collection and storage of data required to monitor, analyze, and report compliance. Documentation is accurate, concise, and easily followed and utilized by others. Provides day-to-day oversight, follow-up, and maintenance of assigned contract/vendor related escalations. Serves as a subject matter expert providing knowledge and expertise for assigned contracts to management, vendors, and agency stakeholders. Measures, tracks, and reports regularly on contract/vendor related escalations for assigned contracts. Archives and stores supporting documentation, communications, reports, etc. Develops and submits to management after action review documents to address repetitive escalation topics. Participate as a project team member, as needed, or assigned, to support reference administration interests and bureau priorities aligned with strategic goals and agency mission and objectives. Other duties, as assigned, i.e., mentor to new hires, lead role for improvement efforts (not a formal project) and to assist other teams within and outside of our bureau. Attends and participates in relevant opportunities for professional development and training. Demonstrates utilization and application of new skills learned to improve effectiveness and efficiency within assigned responsibilities. Performs fundamental supervisory and leadership functions in accordance with Department policies and procedures, best practices and Federal and State rules and regulations, especially with regard to Equal Employment Opportunity Commission (EEOC) standards. Maintains an effective organizational team and motivates diverse staff to accomplish mission critical operations and objectives. Promotes workforce engagement and a safe, professional, and productive work environment for all employees. The South Carolina Department of Health and Human Services offers an exceptional benefits package for FTE and TGE positions that includes: Health, Dental, Vision, Long Term Disability, and Life Insurance for Employee, Spouse, and Children. 15 days annual (vacation) leave per year. 15 days sick leave per year. 13 paid holidays. State Retirement Plan and Deferred Compensation Programs. Minimum and Additional Requirements A bachelor’s degree and experience in overseeing call center operations, managing call center service level agreements, and/or monitoring key performance indicators in an advanced customer service setting. An equivalent combination of experience and education may be considered with prior State Human Resources approval.

PREFERRED

Ability to understand contractual compliance and carry out basic technical instructions and requests; to conduct vendor site visits, analyze call center data and identify trends in service levels; to communicate in a clear and concise manner; to work effectively with users, vendors, and other personnel; and to assist with identifying and resolving problems.

Additional Requirements:

Sitting or standing for long periods of time. Overtime and/or weekend work with Deputy approval.

Lifting requirements:

25 lbs. Preferred Qualifications Knowledge of SCDHHS’s mission and strategic plan, including an understanding of the critical nature of the agency’s work to support SC Medicaid members, providers, and other stakeholders. Basic knowledge and intricacies of call center functionality and capabilities, including customer service, IVR and information systems. Ability to effectively receive, plan and complete time-bound requests that require research, collaborating with internal and external partners, periodically with tighter timelines than others. Ability to interpret business needs and document requirements. Ability to analyze complex technical data and reduce to logical order to complete requests. Ability to communicate in a thorough, clear, and concise manner to improve efficiency, and educate collaborators to achieve a common goal. Provide reporting, data analysis and improvement recommendations for processes, communication, and other areas to ensure alignment with strategic goals and improve overarching goals. Proactive escalations and communication with management is critical. Proficient in Word, Excel, Power Point, and the ability to learn new software as required. Additional Comments Please complete the State application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. Supplemental questions are considered part of your official application for qualification purposes. All applicants must apply online. All correspondence from the Office of Human Resources will be through electronic mail. The South Carolina Department of Health and Human Services is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.