Contract Services Dispatch Manager (Whites Creek, TN) Position Available In Davidson, Tennessee

Contract Services Dispatch Manager (Whites Creek, TN) Anchor Transportation – 4.3

Whites Creek, TN Job Details Full-time Estimated:

$50.2K – $62.2K a year 1 day ago Benefits Paid holidays Dental insurance Paid time off Vision insurance 401(k) matching Qualifications Contract management Logistics Mid-level Microsoft Office CDL High school diploma or GED Dispatching Staff training Organizational skills Leadership 2 years Communication skills

Full Job Description Job Title:

Contract Manager Company:

Anchor Tours Location:

Nashville Job Type:

Full-Time About Us:

Anchor Tours is a premier transportation company committed to providing safe, reliable, and high-quality travel experiences. We specialize in charter services, group transportation, and customized travel solutions, ensuring excellence in every journey. We want someone to contribute to our organization and embrace our core values:

Honor God Do Right Serve Others Be Safe Position Overview:

The Contract Manager will oversee the operational, contractual, and logistical aspects of transportation services, ensuring efficiency, compliance, and optimal resource allocation. This role includes responsibilities related to driver training, dispatch coordination, fleet management, and route optimization. The ideal candidate will have strong leadership skills, in-depth knowledge of transportation regulations, and a commitment to safety and customer service.

Key Responsibilities:

Driver Training & Compliance Coordinate the work of drivers and trainers, ensuring coverage and efficiency. Lead training programs for new and existing drivers, ensuring compliance with all regulations. Monitor drivers for compliance with drug and alcohol testing, physical requirements, and safety regulations. Provide classroom and behind-the-wheel training, including first aid and special needs transport. Maintain up-to-date training materials and ensure quality control. Conduct driver safety training classes and periodic evaluations for instruction enforcement. Ensure compliance with physical examination requirements for drivers. Dispatch & Fleet Coordination Oversee daily dispatch operations, ensuring efficient scheduling of drivers and vehicles. Assign specific work schedules and direct bus drivers and route specialists. Arrange for substitute drivers as needed and respond to emergency coverage needs. Maintain files and records related to driver schedules, sick leaves, routes, licensing, and other compliance matters. Work closely with service and repair terminals to ensure vehicle readiness. Respond to customer complaints and inquiries, ensuring issues are handled professionally and efficiently. Routing & Operations Management Plan and establish efficient bus routes and prepare maps for each route and assigned drivers. Conduct site assessments for safety, bus stop locations, and traffic flow. Utilize routing software to create schedules and improve service delivery. Perform surveys of stops and boundaries as needed for administrative planning. Ensure transportation services align with company policies and local regulations. Monitor and optimize operational costs, including fuel efficiency and maintenance expenses.

Other Essential Functions:

Maintain regular attendance and punctuality. Assist in emergency planning and response. Process employee time records and ensure accurate payroll processing. Be on-call 24/7 for emergencies and operational concerns. Operate buses when required to ensure service continuity.

Qualifications:

High school diploma or equivalent. Experience in transportation operations, training, and compliance. Strong knowledge of transportation regulations and best practices. Ability to coordinate schedules, train staff, and manage logistics. Strong communication and organizational skills. Proficiency in transportation software and Microsoft Office Suite.

Experience and Training:

Two or more years of experience in transportation operations or contract management. Experience training drivers and managing fleet logistics. Experience in dispatching, routing, or coordinating transportation services.

Special Requirements:

Possession of a valid Commercial Driver License (CDL) with P (passenger) endorsements. Certification in transportation safety and training (preferred).

Physical Requirements:

Ability to sit, stand, and operate vehicles for extended periods. Ability to lift and move up to 50 pounds. Vision and hearing sufficient to operate vehicles safely. Capability to react quickly in emergency situations and perform essential physical tasks.

Salary & Benefits:

Competitive salary based on experience. Health, dental, and vision insurance. 401(k) with company match. Paid time off and holidays.